Customer Support Executive – E-commerce
Location: Jaipur
Process Type: International
Work Mode: On-site
Job Description:
We are hiring Customer Support Executives for an international e-commerce process. Candidates should have experience in both BPO and e-commerce processes.
Requirements:
BPO/customer support experience
E-commerce process experience preferred
Positive communication skills in English
Good customer-handling and problem-solving skills
Comfortable working in rotational shifts
Candidates should be willing to work from the Jaipur location
Responsibilities:
Handle customer queries and concerns
Assist customers with orders, deliveries, returns and refunds
Resolve customer issues efficiently
Maintain service quality and meet process targets
Follow standard operating procedures and process guidelines