Technical Support Engineer , 0-1 yrs exp , Kochi

Job Title: Junior Support EngineerExperience : 0–1 Year

Job Type : Full-Time Night ShiftWorking Hours: 9:00 pm to 6:00 am, Monday–Friday (Night Shift)

Role Overview

We are looking for a Junior Support Engineer to provide production support during the night shift. The candidate will monitor applications and servers, troubleshoot basic technical issues, support application deployments, and communicate with US-based clients and internal teams.

The candidate should have a good understanding of Linux and Windows Server, basic knowledge of Java and .NET applications, and good English communication skills.

Key Responsibilities

- Monitor production applications and servers.
- Provide basic production-level support and troubleshoot technical issues.
- Deploy and support .NET applications on IIS.
- Monitor IIS websites, application pools, services, and server resources.
- Perform basic Linux server administration and troubleshooting.
- Perform basic Windows Server administration and troubleshooting.
- Check application and server logs to identify issues.
- Monitor server CPU, memory, disk space, and services.
- Troubleshoot basic network and connectivity issues.
- Provide basic support for Java applications, including checking services and logs.
- Monitor scheduled jobs and application services.
- Respond to production alerts and support tickets.
- Escalate complex issues to the appropriate development or infrastructure team.
- Maintain proper incident and troubleshooting documentation.
- Prepare shift handover updates for the next support team.
- Follow production support procedures and SLA requirements.

Required Technical Skills





- Linux: Good basic knowledge of Linux commands, services, logs, files, permissions, and troubleshooting.
- Windows Server: Basic knowledge of Windows Server, IIS, Windows Services, Event Viewer, and server troubleshooting.
- .NET: Basic understanding of .NET applications and deployment using IIS.
- Java: Basic understanding of Java applications and ability to check application logs/services.
- Networking: Basic knowledge of IP, DNS, ports, and connectivity troubleshooting.
- SQL: Basic knowledge of SQL and database connectivity is an advantage.
- Basic knowledge of PowerShell or Bash scripting is an advantage.

English Communication & Client Interaction :

- Good verbal and written English communication skills are required.
- Ability to communicate professionally with US-based clients.
- Comfortable joining client/support calls.
- Ability to clearly explain technical issues and provide status updates.
- Good communication skills for email, chat, and support tickets.

Candidate Requirements

- 0–1 year of experience in IT Support, Application Support, Infrastructure Support, or a related field.
- Freshers with relevant technical knowledge and good communication skills can also apply.
- Willingness to work night shifts.
- Good troubleshooting and problem-solving skills.
- Ability to learn new technologies quickly.
- Ability to work independently and as part of a team.
- Valuable attention to detail and willingness to take ownership of issues.

Interested candidates are requested to share their updated resume to [email protected] or contact (phone hidden)

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Technical Support Engineer , 0-1 yrs exp , Kochi
🏢 Affable Management Services
📍 Kochi