Key Accountabilities

- Monitor, troubleshoot, and provide L2 support for Value Added Services (VAS) platforms, primarily SMSC and USSD.
- Manage production incidents, perform impact assessment, lead incident bridge calls, and ensure timely resolution within defined SLAs.
- Conduct Root Cause Analysis (RCA) for critical incidents and drive preventive and corrective actions.
- Perform system administration and troubleshooting on Linux servers.
- Develop and execute basic to intermediate automation scripts using Python, Bash, or PowerShell to improve operational efficiency.
- Execute basic database administration and troubleshooting activities on MySQL and Oracle databases.
- Monitor application health, system performance, and service availability while proactively identifying potential risks.
- Collaborate with Engineering, Product, and Customer Support teams for issue resolution, deployments, and change management activities.
- Support software upgrades, patch deployments,



and production releases while ensuring minimal business impact.
- Maintain operational documentation, incident reports, and knowledge base articles.
- Ensure adherence to ITIL processes, operational governance, and customer SLAs.
- Demonstrate a basic understanding of GSM network elements and their interaction with telecom applications.
- Possess working knowledge of Operating System Virtualization concepts to support virtualized environments.

Required Skills

Technical Skills

- VAS Platforms: SMSC, USSD
- Operating Systems: Linux
- Incident Management: Incident handling, Root Cause Analysis (RCA), Production support
- Scripting: Python, Bash, PowerShell (Basic to Intermediate)
- Databases: MySQL, Oracle (Basic to Intermediate)
- Telecom: Basic knowledge of GSM architecture and network elements
- Virtualization: Basic understanding of OS virtualization technologies

📌 Technical Lead - Technical Operations (Tauru)
🏢 Comviva
📍 Tauru