Key Responsibilities

- Provide application and production support for Mobile Money, e-Wallet, Prepaid Recharge, Credit Card Payment, and related digital payment platforms.
- Monitor, troubleshoot, and resolve application, database, network, and infrastructure issues within defined SLAs.
- Ensure timely categorization, tracking, updates, and closure of incidents, service requests, and problem tickets.
- Perform root cause analysis (RCA) and prepare detailed 5-Why RCA reports for recurring and critical issues.
- Implement configuration changes, patches, and fixes to address customer requirements and production issues.
- Create and maintain operational documentation, Method of Procedure (MOP) documents, and activity reports.
- Collaborate with cross-functional teams to ensure system stability, availability, and performance.
- Support planned maintenance activities, deployments, upgrades, and release implementations.
- Monitor application and infrastructure health using NMS and monitoring tools.
- Participate in 24x7 support operations and major incident management activities.
- Work closely with customers, vendors, and internal teams to ensure effective communication and issue resolution.

Mandatory Skills
- Knowledge of Mobile Money, e-Wallet, Prepaid Recharge, Credit Card Payment, or similar digital payment solutions.
- Hands-on experience in application support and production support environments.
- Solid knowledge of Oracle Database (PL/SQL and Administration), PostgreSQL, JDK/JRE, Linux (RHEL/OEL),



and Tomcat or other web application servers.
- Good understanding of operating systems, applications, networking concepts, and interface troubleshooting.
- Experience in incident management, problem management, and SLA-based support processes.
- Ability to perform root cause analysis and prepare structured RCA documentation.
- Familiarity with hardware components such as servers, storage systems, switches, and load balancers.
- Experience working with monitoring tools such as Nagios and ticketing systems.
- Strong working knowledge of Microsoft Excel and operational reporting.
- Excellent verbal and written communication skills.
- Strong coordination, stakeholder management, and teamwork abilities.
- Ability to work independently with minimal supervision in a fast-paced technical environment.
- Positive, flexible, and customer-focused attitude with willingness to work in 24x7 support operations.

Desirable Skills
- Knowledge of messaging platforms such as Apache Kafka and RabbitMQ.
- Understanding of Microservices Architecture and distributed systems.
- Experience with Business Intelligence platforms such as Pentaho.
- Familiarity with cloud platforms such as AWS and Microsoft Azure.
- CCNA, RHCE, or equivalent industry certifications.
- Experience supporting enterprise applications in highly available and mission-critical environments.
- Exposure to release management, patch management, and infrastructure operations.

📌 Technical Engineer (Dadri)
🏢 Comviva
📍 Dadri