We are actively hiring for International Process (Operations - Team Leader)

Designation- Team Lead

Location- Thane

Shift-

6 Days Working with 1 rotational week offs

Salary up to- 6 LPA

Immediate Joiners Preferred

Responsibilities-

- Candidate should be from Insurance sales background.
- Excellent verbal and written Communication skills
- Manage a team of agents to achieve daily targets, ensuring high levels service quality.
- Oversee AHT, shrinkage, attrition, KPIs, and SLAs to maintain operational efficiency and effectiveness.
- Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.
- Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities.
- Ensure compliance with company policies and procedures while driving business growth through cutting-edge solutions.

Interested candidates can connect for further details [email protected]

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📌 Team Lead (Mumbai)
🏢 TP
📍 Mumbai