Location: Pan India

Experience: 5–7 Years

Employment Type: Permanent

Openings: 1

About The Role

We are seeking a Senior Salesforce Administrator with strong experience in Salesforce administration, Tier 3 support, configuration, data management, and enhancements. The role involves supporting Salesforce instances across global business units, resolving complex escalations, managing production and UAT environments, and delivering scalable Salesforce solutions. Strong troubleshooting, communication, and customer-support skills are essential.

As part of the Salesforce COE team, the candidate will provide Tier 3 support for multiple Salesforce environments, handling user setup, territory and data management, bugs, maintenance activities, and escalated support cases. The role also involves implementing small enhancements and mid-level complex Salesforce configurations across UAT and Production.

The position requires a strong understanding of the Salesforce platform, its limitations, point-and-click capabilities, data migrations, sharing and visibility management, and integrations. The candidate will also perform first-level code analysis and work with tools such as SFDX, CLI, VS Code, and Git.

The role includes mentoring other Salesforce support team members, developing reports and technical documentation, supporting scalable Salesforce solutions, and performing manual and automated data migrations using ETL tools.

Key Responsibilities

- Provide Tier 3 Salesforce support for user setup, territory management, data issues, bugs, and maintenance.
- Handle escalated cases and enhancement requests across UAT and Production environments.




- Deliver mid-level complex Salesforce configurations and enhancements.
- Perform initial code analysis and troubleshoot Salesforce-related issues.
- Configure Salesforce point-and-click functionality, including Flows and Workflows.
- Support data migrations, sharing and visibility management, and Salesforce integrations.
- Use SFDX, CLI, VS Code, and Git for Salesforce administration and support activities.
- Develop Salesforce reports, documentation, and technical process flows.
- Mentor Salesforce support team members and provide technical guidance.
- Perform manual and automated data migrations using ETL tools.

Required Skills

- Salesforce Administration
- Salesforce platform configuration and administration
- Tier 3 support and escalation management
- Salesforce Flows and Workflows
- Data migration and data management
- Sharing and visibility management
- Salesforce integrations
- SFDX, Salesforce CLI, VS Code, and Git
- Salesforce reporting and technical documentation
- ETL tools for data migration
- Basic code analysis and troubleshooting

Mandatory Skills
- Salesforce Administration

Candidate Profile The ideal candidate should have 6–8 years of Salesforce experience with strong expertise in administration, Tier 3 support, configuration, data migration, and troubleshooting. The candidate should have excellent communication skills, be comfortable working independently, and demonstrate a strong customer-focused approach when resolving complex issues.

Benefits Package

- Competitive salary and benefits package
- Opportunities for professional growth and development
- A cooperative and inclusive work environment
- The opportunity to work on exciting and challenging projects with leading clients

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