Required Skills & Qualifications

ServiceNow Expertise

Robust hands-on experience with:

- ServiceNow Platform Architecture - ITSM - ITOM - CSM - Service Portal - Employee Center - CMDB

Now Assist & AI Skills

Experience with

- ServiceNow Now Assist - ServiceNow GenAI Controller - AI Search - Virtual Agent - Predictive Intelligence - Generative AI Implementations

Understanding of

- Large Language Models (LLMs) - Prompt Engineering - RAG Architecture - AI Governance - Responsible AI

Agentic AI Skills

Hands-on experience designing:

- AI Agents - Agentic Workflows - Tool-using Agents - Multi-agent Systems - Autonomous Service Management Solutions

Knowledge of

- ServiceNow AI Agents - Agent Orchestrator - Enterprise Agent Governance

Development Skills

Experience with

- Agentic AI Workflow - JavaScript - ServiceNow Scripting - Flow Designer - Integration Hub - REST/SOAP APIs - Python (preferred) - AI Framework Integration





Experience

- 10–15 years overall IT experience - 7+ years in ServiceNow Architecture - 3+ years implementing ServiceNow AI capabilities - 2+ years working with Now Assist and Generative AI solutions - Experience leading enterprise ServiceNow transformation initiatives - Experience architecting AI-powered workflow automation solutions

Preferred Qualifications

Certifications

- ServiceNow Certified Technical Architect (CTA) - ServiceNow Certified Application Developer (CAD) - ServiceNow Certified Implementation Specialist

Preferred Experience

- Now Assist Implementation - ServiceNow AI Agents - Agentic AI Solutions - Enterprise RAG Platforms - Conversational AI Platforms - Intelligent Automation Programs

📌 Solutions Architect (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru