- Job Purpose

Lead safe, reliable and SLA-compliant operation of the 30 MW data center during the assigned shift. The role is accountable for real-time monitoring, maintenance coordination, incident command, change control, customer support and shift-team performance across electrical, mechanical, fire-life-safety, security and automation systems.

The Shift

Lead acts as the single operational owner on duty and ensures disciplined execution of SOPs, MOPs and EOPs, accurate escalation, and complete shift handover.

- Role Scope and Critical Infrastructure
- Electrical: utility/GIS interface, transformers, MV/LT switchgear, bus ducts, DG systems, UPS, batteries, STS/ATS, PDUs/RPPs, earthing and lightning protection. - Mechanical: chillers, cooling towers or heat-rejection systems, pumps, PAHU/AHU/CRAH units, chilled-water network, valves, VFDs, ventilation, plumbing and water-treatment systems. - High-density cooling, where deployed: CDUs, primary and technology-cooling loops, liquid-cooling alarms, leak detection, pressure, flow and temperature monitoring. - Fire and life safety: FAS, VESDA, clean-agent/fire-suppression systems, hydrant/sprinkler systems, emergency exits and emergency response equipment. - Monitoring and security: BMS, EPMS, DCIM, WLD, CCTV, access control, public-address and related command-center systems. - Customer environments: white-space power and cooling availability, rack power provisioning, remote-hands coordination and approved customer activity support.
- Key Accountabilities

A. Shift Command and 24x7 Monitoring

- Assume formal charge of the facility at shift start, review open risks, alarms, impairments, ongoing work, capacity constraints and customer commitments. - Maintain continuous command-center oversight of BMS, EPMS, DCIM, FAS, VESDA, WLD, CCTV and access-control alarms; ensure each alarm is acknowledged, validated, recorded and closed or escalated. - Deploy shift engineers and technicians based on risk, permit status, workload and competency; maintain minimum required coverage across critical areas. - Conduct scheduled facility rounds and verify equipment health, operating parameters, redundancy status, housekeeping, safety conditions and abnormal indications. - Maintain a transparent operating picture of available capacity, redundancy, equipment under maintenance, bypass conditions and temporarily impaired protection.

B. Incident, Emergency and Escalation Management

- Act as first incident commander for alarms, equipment trips, utility disturbances, cooling excursions, leaks, fire alarms, security events and customer-impacting conditions. - Execute the approved EOP, stabilize the facility, protect people and assets, preserve redundancy, and escalate through the defined communication matrix. - Open and manage incident tickets, maintain a timestamped event log, coordinate technical response, provide factual updates and drive restoration within agreed SLA/TAT. - Ensure preservation of evidence, event logs, trends and witness inputs; support preliminary incident reports and detailed RCA/corrective-action closure. - Initiate emergency services, OEM or management support in accordance with site procedures and authority limits.

C. Maintenance and Change Control

- Plan and control preventive, predictive,



condition-based and breakdown maintenance during the shift without compromising safety, redundancy or customer service. - Verify approved work order, risk assessment, method statement, permit-to-work, isolation/LOTO, rollback plan, test instruments, spares and competent manpower before work begins. - Lead pre-work briefing and post-work validation; confirm system normalization, alarm clearance, removal of temporary arrangements and closure of permits and change records. - Coordinate OEMs and vendors, verify attendance and workmanship, track observations, and escalate overdue maintenance, defects and repeat failures. - Raise and manage change requests for site work, configuration updates, maintenance and commissioning; stop work when controls are inadequate or conditions deviate from approval.

D. Capacity, Efficiency and Customer Delivery

- Monitor electrical and cooling loading, operating margins and redundancy; escalate threshold breaches and emerging capacity risks. - Track shift-level energy and water performance indicators, including PUE/WUE inputs, abnormal consumption and avoidable simultaneous or unloaded operation. - Coordinate approved power provisioning, energization, commissioning, capacity augmentation and customer delivery activities. - Manage customer calls, service requests, incident communications and remote-hands support within approved scope and access controls. - Protect customer confidentiality and ensure activities in white space are executed with authorization, escort, ESD controls and accurate closure records.

E. Safety, Compliance and Audit Readiness

- Enforce electrical, mechanical, work-at-height, hot-work, confined-space, lifting and chemical-safety controls applicable to activities during the shift. - Ensure permits, LOTO, PPE, toolbox talks, competency checks and emergency arrangements are in place; exercise stop-work authority for unsafe conditions. - Maintain readiness for statutory, customer and management audits; retain complete logs, checklists, test records, permits and maintenance evidence. - Follow site requirements for ISO management systems, environment, health and safety, security and applicable statutory interfaces; immediately report non-compliance. - Conduct or participate in emergency drills, post-drill reviews and action closure.

F. Team, Vendor and Shift Handover

- Brief, coach and assess shift personnel on assigned tasks, site procedures, emergency response and equipment operation. - Coordinate effectively with security, safety, IT/network, projects, customer delivery, facility management, OEMs and service partners. - Prepare daily, weekly and monthly operating inputs, including alarms, incidents, maintenance, capacity, efficiency, safety, risks, vendor performance and pending actions. - Complete a structured face-to-face handover covering open incidents, active permits, disabled alarms/interlocks, equipment out of service, temporary configurations,



pending changes, customer commitments and escalation status. - Ensure no critical action is transferred without named ownership, due time and acknowledgement by the incoming Shift Lead.
- Deliverables and Performance Measures

Availability

Continuous operation of critical infrastructure and protection of configured redundancy

SLA/availability compliance; zero avoidable service-impacting error

Alarm response

Timely acknowledgement, validation, dispatch, escalation and closure

Alarm response and closure within site-defined thresholds

Incident control

Safe stabilization, accurate communication, event logging and restoration

Incident SLA/TAT; RCA and corrective actions closed on time

Maintenance

Controlled PM/BM execution with complete records and normalization

PM compliance; overdue work and repeat defects minimized

Change control

Risk-assessed execution with approved MOP, rollback and post-checks

No unauthorized change; change success and closure compliance

Safety

Permit, LOTO, PPE and work-control discipline

Zero unsafe work acceptance; observations and actions closed

Efficiency

Monitoring of load, energy, water and operating optimization

Accurate PUE/WUE inputs; abnormal variance escalated

Handover

Complete, factual and acknowledged transfer of operational status

100% shift log and handover checklist completion

Team readiness

Competent staffing, drills, coaching and procedure adherence

Training/drill completion and competency gaps closed

- Decision Rights and Escalation
- Stop any activity that presents an unacceptable safety, reliability, compliance or customer-impact risk. - Initiate approved EOPs and emergency escalation without delay when trigger conditions are met. - Defer or suspend maintenance/change work if redundancy, staffing, permits, tools, spares, weather, utility condition or facility state is unsuitable. - Call OEM/vendor support and internal escalation teams within the approved authority and contact matrix. - Escalate immediately when operating limits, service risk or recovery time exceed site-defined thresholds; do not normalize or conceal alarms without authorization.
- Qualifications and Experience

Education

Diploma / BE / B.Tech in Electrical, Mechanical or equivalent engineering discipline.

Experience

6-10 years of relevant critical-facility or data center operations and maintenance experience, including at least 2 years in shift coordination or team-lead responsibility.

Technical Exposure

Hands-on troubleshooting and maintenance exposure across UPS, batteries, DG, transformers, switchgear, PDU, chillers, PAHU/AHU/CRAH, pumps, fire systems and controls.

Systems Exposure

Working knowledge of BMS, EPMS, DCIM, FAS, VESDA, WLD, CCTV and access-control platforms.

Process Exposure

Experience with incident, problem, change, permit-to-work, LOTO, preventive maintenance, vendor management, customer calls and remote-hands services.

Preferred Certifications

CDCP/CDCS or equivalent data center certification; electrical authorization, safety, first-aid/fire-fighting or OEM training relevant to assigned duties.

Communication

Clear verbal and written communication, disciplined documentation, concise escalation and confident coordination with customers and vendors.

📌 Shift Lead - Data Center Operations (Kanchipuram)
🏢 Larsen u0026 Toubro-Vyoma
📍 Kanchipuram