Job Role – ServiceNow Developer

ServiceNow ITSM | ITOM | CMDB | Integrations | Workflow Automation | Scripting

Experience: 5-10 Years

Location: Chennai / Bangalore / Pune

Job Requirements

- 5+ years of hands-on experience in ServiceNow development and administration. - Strong experience in ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge Management and Service Catalog. - Expertise in JavaScript, Glide APIs, Business Rules, Client Scripts, UI Actions, Script Includes, UI Policies and ACLs. - Experience developing workflows using Workflow Editor and Flow Designer. - Strong knowledge of ServiceNow IntegrationHub, REST APIs, SOAP Web Services and MID Server-based integrations. - Hands-on experience with CMDB, Discovery, Service Mapping and Asset Management modules. - Experience customizing forms, catalogs, record producers, notifications and approval workflows. - Knowledge of Service Portal, UI Builder, Employee Center and custom widget development. - Experience working with Agile/Scrum methodology and ServiceNow SDLC processes. - Understanding of ITIL processes and enterprise IT service management practices. - Ability to troubleshoot production issues, perform root cause analysis and optimize platform performance. - Solid documentation, stakeholder management and communication skills.





Key Responsibilities*

- Design, develop and maintain ServiceNow applications, workflows and platform customizations. - Configure and enhance ITSM processes including Incident, Change, Problem, Request and Knowledge Management. - Develop Service Catalog items, Record Producers, Approval Workflows and Automation Solutions. - Build and support integrations with enterprise applications using REST, SOAP, IntegrationHub and MID Servers. - Implement and maintain CMDB, Discovery and Asset Management capabilities. - Customize Service Portal, UI Builder components and user experiences to meet business requirements. - Participate in requirements gathering, solution design, development, testing and deployment activities. - Troubleshoot complex platform issues and provide L2/L3 support for ServiceNow applications. - Ensure platform security through RBAC, ACLs, data policies and governance controls. - Create technical design documents, SOPs, runbooks, deployment guides and knowledge articles. - Collaborate with infrastructure, application, operations and security teams for enterprise-wide automation initiatives. - Drive continuous improvement through standardization, automation and adoption of ServiceNow best practices.

📌 Servicenow Developer (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru