Dear Connections

Urgent Hiring ManagerTraining at iEnergizer Noida.

LOB : US Fintech (Blended Process)

Contact Person : HR Sharandeep Kaur - (phone hidden)

Key Requirements

~ BPO Experience is a must.

~ Should be an On Paper AM / Manager Training.~ Highly preferred- People from US Banking/ Fintech - Blended experience.

~ Experience: 8+years of overall experience with 3+ years in a Training

~ Training Management: Ability to manage the complete training lifecycle TNA, training design, delivery, nesting, certification and post-training evaluation

~ Team Management: Experience managing Trainers, SMEs and/or Training Leads

~ Training Metrics: Strong understanding of Training CSAT, assessment scores, certification %, nesting performance, training adherence and productivity

~ Process Knowledge:



Ability to understand operational processes and translate process requirements into effective training modules

~ Content Development: Experience creating training decks, SOPs, assessments, facilitator guides and e-learning content

~ Stakeholder Management: Robust communication with Operations, Quality, HR, Clients and Business Leaders

~ Performance Improvement: Ability to identify knowledge/skill gaps and create action plans, refresher training and coaching interventions

~ Leadership Skills: Strong people-management, presentation, facilitation and problem-solving skills.

~ Knowledge and application of AI/Gen AI enabled learning.

Note

Shifts (Night) & offs will be rotational.

Candidate should be able to manage his own travel.

📌 Training Manager || US Fintech Process || Noida || US Shifts
🏢 iEnergizer
📍 Noida