We are looking for a proactive and detail-oriented Sales & Operations Coordinator to support the smooth coordination between Stores, Clusters, Factory, Warehouse, and Accounts teams.

The key responsibility of this role will be to ensure product-related requirements, production feasibility, customisation, pricing, stock availability, customer orders, and sales reports are coordinated accurately and on time.

Strong product understanding is a critical requirement for this role, particularly knowledge of sofas, beds, mattresses, materials, customisation possibilities, product specifications, pricing, and production processes.

The candidate should have excellent communication and coordination skills and be capable of understanding store requirements and converting them into clear and actionable communication with the Factory, Warehouse, and Accounts teams.

Key Roles & Responsibilities

1. Factory Coordination High Priority

- Coordinate regularly with the Factory for production planning, early production, and immediate delivery requirements.
- Understand product specifications and communicate store/customer requirements clearly to the Factory.
- Coordinate on product customisation possibilities for:

- Sofas

- Beds

- Mattresses

- Other relevant furniture products
- Understand what customisations are technically possible and communicate feasibility, timelines, and requirements to the Stores/Clusters.
- Follow up with the Factory on production status and expected completion dates.
- Coordinate with SLL and SOSL factories for monthly dispatch planning.
- Escalate production or delivery issues to the concerned stakeholders and ensure timely closure.
- Maintain proper tracking of production commitments and dispatch schedules.

Product Knowledge Critical Responsibility
- Develop strong knowledge of the company's product range, specifications, materials, sizes, configurations, features, and applications.
- Understand different product options and customisation possibilities.
- Act as a bridge between Stores and Factory for product-related queries.
- Support Store and Cluster teams with accurate product information.
- Continuously update knowledge on recent products, modifications, production capabilities, and product-related processes.

1. Warehouse Coordination

- Coordinate with Warehouse teams regarding individual customer stock status.
- Provide regular updates to Stores and Clusters regarding stock availability.
- Track customer-specific stock and ensure timely communication on availability.
- Coordinate stock allocation and movement wherever required.
- Prepare and circulate S&M; and SB Warehouse Stock Reports.
- Identify stock-related issues that may impact customer deliveries and escalate them promptly.
- Support floor stock planning and availability for stores.

1. Accounts & Pricing Coordination High Priority

- Coordinate with Accounts/Commercial teams regarding pricing for customised products.




- Collect customisation requirements from Stores and ensure the pricing is obtained accurately.
- Coordinate between Store, Factory, and Accounts for customised product pricing.
- Ensure pricing information is communicated clearly to the concerned Store/Cluster team.
- Follow up for pending pricing approvals and quotations.
- Maintain proper records of customised product pricing and approvals.
- Ensure there is no communication gap between Store requirements and Accounts pricing.

1. Cluster Coordination

Work closely with Business Heads and Cluster teams on:
- Monthly stock requirements.
- Backup stock requirements.
- Floor stock requirements.
- Customer-specific requirements.
- New Store Opening Floor Stock Planning.
- Product availability and stock gaps.
- Factory production requirements.
- Customer order and delivery requirements.

Regularly discuss upcoming requirements with Clusters and convert them into actionable requirements for Factory/Warehouse/Accounts teams.
1. Daily Reporting

Prepare, update, and circulate daily operational and sales reports, including:

Sales Performance

- Store-wise Billing Target vs Achieved.
- Store-wise Order Taking Target vs Achieved.
- Staff-wise Billing Target vs Achieved.
- Staff-wise Order Taking Target vs Achieved.

Operations & Stock
- Warehouse Stock Report S&M; and SB.
- Pending Customer Order Data.
- Customer order status and delivery tracking.
- Walking/Floor Stock Tracker from Stores.

Ensure reports are accurate, updated, and shared within the required timelines.
1. Weekly Responsibilities

Weekly Reporting & Reviews
- Prepare and consolidate Dashboard from Stores.
- Collect and consolidate Billing Projections from Stores.
- Prepare Floor Stock Comparison from Clusters.
- Highlight major gaps, risks, pending orders, stock issues, and production requirements.
- Follow up with respective teams for closure of pending actions.
- Support weekly review meetings with accurate and updated data.

1. Monthly Responsibilities

- Prepare Store Performance – YOY & MOM analysis.
- Prepare Employee Performance – YOY & MOM analysis.
- Prepare SLL & SOSL Factory Dispatch Plan.
- Prepare and consolidate Monthly Staff-wise Targets.
- Prepare Monthly Billing Projections.
- Coordinate monthly stock and backup stock requirements with Clusters.
- Review pending customer orders and identify requirements for the upcoming month.
- Coordinate with Factory and Warehouse to ensure availability against business requirements.

Key Skills & Competencies

Essential

- Strong product understanding and learning ability.
- Excellent communication and coordination skills.




- Ability to communicate effectively with Factory, Accounts, Warehouse, Stores, and Cluster teams.
- Strong follow-up skills.
- Good understanding of sales and operations processes.
- Good analytical and problem-solving skills.
- Strong attention to detail.
- Ability to manage multiple requirements simultaneously.
- Ability to work under timelines and handle urgent requirements.
- Good Excel skills.
- Ability to prepare and interpret reports.

Preferred
- Experience in Furniture / Home Interiors / Sofas / Beds / Mattresses / Retail / Manufacturing.
- Experience coordinating with Factory, Warehouse, Accounts, or Store teams.
- Knowledge of customised furniture products.
- Experience in sales operations or business operations.

Excel & Reporting Skills The candidate should have working knowledge of:
- Pivot Tables
- VLOOKUP/XLOOKUP
- SUMIFS/COUNTIFS
- Basic Excel formulas
- Target vs Achievement reports
- YOY & MOM analysis
- Report preparation
- Dashboard preparation
- Data consolidation
- Basic data analysis

Key Stakeholder Coordination The candidate will be required to coordinate closely with: Stores Clusters Factory Warehouse Accounts Business Heads Operations The role requires strong ownership of communication and follow-up to ensure that requirements move smoothly from customer/store requirement product feasibility pricing production stock dispatch customer delivery.

Key Performance Indicators (KPIs)

- Accuracy and timeliness of daily/weekly/monthly reports.
- Timely Factory coordination and follow-up.
- Accuracy of product/customisation communication.
- Timely closure of pricing requests with Accounts.
- Accuracy of warehouse/customer stock updates.
- Timely preparation of factory dispatch plans.
- Reduction in delays caused by communication gaps.
- Timely availability of floor and backup stock.
- Timely follow-up and closure of pending customer orders.
- Accuracy of sales projections and targets.
- Effective coordination with Stores and Cluster teams.

Requirements : We are looking for someone who is:

- Product-oriented and willing to learn deeply about products.
- Strong in communication and follow-up.
- Comfortable interacting with Factory, Accounts, Warehouse, and Store teams.
- Good with numbers and Excel.
- Responsible for tracking tasks from initiation to closure.
- Proactive in identifying gaps rather than waiting for issues to be escalated.
- Able to handle urgent requirements and multiple stakeholders.
- Detail-oriented and disciplined in maintaining reports and trackers.

Experience :2–5 years in Sales Operations / Business Operations / Retail Operations / Manufacturing Coordination / Reporting / Furniture or Home Interior Industry. Education :Graduate in any discipline. Candidates with backgrounds in Operations, Commerce, Business Administration, Retail, or related fields will be preferred.

Interested candidates can drop a mail to [email protected]

📌 Sales & Operations Coordinator (Bengaluru)
🏢 Stanley Lifestyles
📍 Bengaluru