Job Summary

Ode Spa is looking for a proactive and customer-focused Customer Support Executive (Tele Caller) to join our team. The ideal candidate will be responsible for handling customer inquiries, booking appointments, explaining spa services, and maintaining excellent client relationships. Candidates should possess strong communication skills, a qualified attitude, and a passion for delivering exceptional customer service.

Key Responsibilities

Handle inbound and outbound customer calls professionally.

Explain spa services, offers, packages, and membership details to customers.

Schedule, confirm, and manage customer appointments.

Follow up with leads and existing customers to enhance engagement.

Maintain accurate customer databases and call records.

Address customer queries and provide accurate information.

Coordinate with internal teams for smooth appointment management.





Ensure high levels of customer satisfaction and service quality.

Shift Timings

9:30 AM to 6:30 PM

Working Days

Saturday and Sunday are mandatory working days.

Weekly off will be provided on a weekday.

Eligibility Criteria

Minimum Qualification: Intermediate / Any Graduate.

Positive communication and interpersonal skills.

Basic computer knowledge preferred.

Prior experience in tele calling, customer support, hospitality, or customer service will be an added advantage.

Skills Required

Excellent verbal communication skills.

Strong customer handling and relationship-building skills.

Positive, energetic, and qualified attitude.

Ability to multitask and work in a fast-paced workplace.

Team player with a customer-centric approach.

Experience

1 to 5 years

📌 Customer Service Executive Hyderabad (India)
🏢 Ode Spa.Wellness
📍 India