Job DescriptionExperience: 8 to 15 Years
NLocation: Pan India
NJob description
nPosition Summary
NWe are seeking an experienced Amazon Connect Platform Architect to lead the design, architecture, implementation, and optimization of enterprise-scale cloud contact center solutions. The ideal candidate will have deep expertise in Amazon Connect;
AWS cloud services, conversational AI, telephony integrations, and contact center transformation programs.
NKey Responsibilities
nSolution Architecture & Design
N
- n
- Define end-to-endarchitecture for Amazon Connect-based contact center platforms. N
- Design scalable, secure, highly available, and cost-effective cloud solutions. N
- Lead cloud contact center modernization and migration initiatives. N
- Establish architecture standards, governance, and best practices. N

nAmazon Connect Platform Leadership
N
- n
- Architect and implement Amazon Connect solutions, including contact flows, routing strategies, queues, and agent experiences. N
- Design integrations with AWS services, CRM platforms,



workforce management systems, and third-party applications. N
- Drive adoption of recent Amazon Connect capabilities including Amazon Q, Agent Assist, Outbound Campaigns, and AI-powered customer engagement features. N

nConversational AI & Automation
N
- n
- Design conversational experiences using Amazon Lex. N
- Implement text-to-speech capabilities using Amazon Polly. N
- Build intelligent self-service solutions using AI, NLP, and automation. N
- Develop reusable frameworks and integration patterns. N

nAWS Cloud Architecture
N
- n
- Design and implement serverless solutions using AWS Lambda, DynamoDB, API Gateway, S3, IAM, CloudWatch, and related services. N
- Ensure platform security, compliance, resilience, and operational excellence. N
- Drive infrastructure automation using CloudFormation and Infrastructure as Code practices. N

nStakeholder & TeamLeadership
N
- n
- Collaborate with busines

📌 Hiring: Aws Connect Architect (Karnataka)
🏢 Tata Consultancy Services
📍 Karnataka