Location: Mumbai / Gurgaon / Pune

About the Role

Union Living is seeking a Residence Manager to lead the day-to-day operations of our residential properties while delivering an outstanding resident experience.

This role requires a highly organized, customer-focused professional who can oversee property operations, lead on-ground teams, coordinate with multiple stakeholders, and ensure consistent service excellence across the residence.

Key Responsibilities

- Lead the overall day-to-day operations of the residence. - Supervise and manage on-ground teams, including housekeeping, security, maintenance staff, and external vendors. - Build and maintain strong relationships with residents by ensuring timely and effective resolution of concerns. - Drive high standards of service quality and resident satisfaction. - Oversee facility management, maintenance planning, and operational compliance. - Coordinate with internal departments to support occupancy, resident engagement initiatives, and operational efficiency. - Monitor property upkeep, safety, cleanliness, and adherence to company operating procedures. - Track operational performance, identify improvement opportunities, and implement best practices.



- Prepare operational reports and ensure smooth communication with management.

Requirements

- Excellent communication and interpersonal skills. - Strong leadership and team management abilities. - Proven ability to manage resident interactions professionally and resolve issues effectively. - Strong organizational, planning, and problem-solving skills. - Ability to thrive in a fast-paced, service-oriented environment. - Proficiency in Microsoft Office or similar productivity tools.

Preferred Qualifications

- Experience in hospitality, property management, co-living, student housing, hotels, managed residential communities, or facility operations. - Experience leading operational teams, managing vendors, and overseeing residential or hospitality operations. - Bachelor's degree in Hospitality, Hotel Management, Business Administration, Facilities Management, or a related field is preferred.

Additional Information

- This is a full-time, in office role based in Mumbai/ Pune/ Gurgaon - Compensation will be determined based on the candidate's skills, experience, and overall fit for the role.

📌 Residence Manager (Mumbai)
🏢 Union Living
📍 Mumbai