2-5 Years

Skills

- IT Support Engineer (L1/L2)

Location: Chandigarh, India (On-site) Experience: 2–5 Years

Employment Type: Full-Time

About the Role

Cogniter Technologies is looking for a proactive, technically skilled, and customer-focused IT Support Engineer (L1/L2) to join our growing IT team in Chandigarh. The ideal candidate will have hands-on experience in IT support, desktop administration, system troubleshooting, user support, and IT infrastructure management. You will be responsible for ensuring smooth day-to-day IT operations while providing timely and effective technical assistance to employees.

If you enjoy troubleshooting technical issues, supporting users, and maintaining a reliable and secure IT environment, this role is a great opportunity to grow your IT career.

Key Responsibilities

L1 Support

- Provide first-level technical support through phone, email, chat, and IT ticketing systems.
- Diagnose and resolve hardware, software, operating system, and basic network issues within defined SLAs.
- Troubleshoot Windows OS, Microsoft 365, Outlook, VPN, printers, software installations, and user-access issues.
- Create and manage user accounts, password resets, permissions, and other basic IT administration requests.
- Log, categorize, prioritize, track, and resolve incidents using IT service management and ticketing platforms.
- Provide remote and on-site technical support to end users.
- Guide employees on IT procedures, applications, security practices, and best practices.
- Escalate complex or unresolved issues to L2, infrastructure, security, or application teams with complete troubleshooting details.
- Maintain accurate records of incidents, resolutions, troubleshooting steps, and user interactions.

L2 Support

- Troubleshoot and resolve complex hardware, software, operating system, application, and networking issues.




- Perform root cause analysis and implement permanent solutions for recurring issues.
- Install, configure, maintain, and upgrade desktops, laptops, printers, and peripheral devices.
- Administer and support Active Directory, Microsoft 365, endpoint devices, and enterprise applications.
- Manage user access, permissions, device configurations, and system-related requests.
- Monitor system performance and identify opportunities to improve reliability, security, and efficiency.
- Collaborate with infrastructure, security, application, and vendor teams to resolve advanced technical issues.
- Participate in system upgrades, patch management, device deployment, IT asset management, and preventive maintenance.
- Maintain technical documentation, knowledge base articles, troubleshooting guides, and Standard Operating Procedures (SOPs).
- Assist with IT infrastructure projects, technology rollouts, system deployments, and other IT initiatives.

Required Skills & Qualifications

- 2–5 years of experience in IT Support, Helpdesk, Desktop Support, System Support, or Technical Support.
- Strong hands-on experience with:
- Windows 10/11
- Microsoft 365
- Active Directory
- Hardware and software troubleshooting
- Networking fundamentals
- TCP/IP, DNS, DHCP, VPN, Wi-Fi, LAN/WAN

- Experience with IT ticketing or service management platforms such as Jira Service Management, ServiceNow, Zendesk, Freshservice, or similar tools.




- Experience providing remote desktop support and troubleshooting.
- Basic understanding of endpoint security, antivirus solutions, device protection, and IT security best practices.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent verbal and written communication skills.
- Strong documentation and customer-service abilities.
- Ability to prioritize and manage multiple support requests in a fast-paced workplace.
- Strong sense of ownership, responsiveness, and attention to detail.

Preferred Skills

- Relevant certifications such as CompTIA A+, Microsoft Fundamentals, Google IT Support Professional Certificate, or equivalent.
- Experience with endpoint management, device provisioning, imaging, and system deployment.
- Familiarity with IT Asset Management (ITAM) and IT Service Management (ITSM) processes.
- Exposure to Microsoft Azure, Google Workspace, or other cloud platforms.

- Understanding of cybersecurity fundamentals and enterprise IT security practices.
- Experience with endpoint management platforms such as Microsoft Intune or similar tools.
- Knowledge of basic scripting or automation for IT support tasks is an added advantage.

Why Join Cogniter Technologies?

- Work with modern enterprise IT infrastructure and technologies.
- Gain hands-on experience supporting diverse IT environments.
- Be part of a collaborative, learning-focused, and supportive work culture.
- Opportunities for continuous technical learning and professional development.
- Support for relevant technical certifications and skill enhancement.

- Build a rewarding career with a growing technology company.

How to Apply

Interested candidates can share their updated resume at [email protected]. Subject: Application for IT Support Engineer (L1/L2) – Chandigarh

📌 Requirement of Client Services Executive (Chandigarh)
🏢 Cogniter Technologies
📍 Chandigarh