Key Responsibilities

Contact students/customers regarding pending fees, installments, and outstanding payments.

Make regular inbound and outbound calls for payment collection and follow-ups.

Explain payment schedules, due dates, and available payment options.

Follow up with customers through calls, WhatsApp, and email.

Handle payment-related queries and resolve basic billing concerns.

Maintain accurate records of collections, pending payments, commitments, and follow-ups in CRM/Google Sheets.

Track promised payment dates and ensure timely collection.

Coordinate with the Admissions, Accounts, and Customer Support teams regarding payment issues.

Escalate long-pending or difficult cases to the reporting manager.

Maintain daily collection reports and achieve assigned collection targets.

Ensure professional and respectful communication with students/customers throughout the collection process.

Pay: ₹18,000.00 - ₹26,000.00 per month

Perks

- Flexible schedule
- Leave encashment
- Paid time off

Work Location: In person

📌 Recovery Executive (Sector 16)
🏢 IMTS Institute
📍 Sector 16