Be the Technical Authority

- Identify exact-fit, equivalent, and close-fit products from inventory; provide technical guidance to internal teams on specifications, compatibility, and applications.

- Proactively flag oversold, unavailable, or discontinued items and recommend suitable alternatives to Sales and E-commerce.

- Source alternative units including modification or replacement options when an ordered product is out of stock or non-working.

- Act as the primary point of technical escalation for Sales, Procurement, and E-commerce; handle direct client technical queries via email, phone, and WhatsApp.

Protect Every Customer Touchpoint

- Audit product listings across all portals for part number, specification, image, condition, quantity, price, and description accuracy.

- Cross-check Email and WhatsApp conversations of Purchase and Sales Department for accuracy, professionalism, and response-time (TAT) compliance.

- Verify quotations, Proforma Invoices, and order confirmations product links, pricing, quantity, warranty terms, shipping, and currency before anything reaches the customer.

- Identify recurring communication or documentation errors and drive corrective action to stop repeated mistakes.

Keep Shipments and Cash Moving

- Run pre-dispatch checks on condition, quantity, and packaging; review sold orders daily with Sales and Marketing.

- Track pending shipments, coordinate DHL/FedEx returns, and chase stuck or delayed shipments through to resolution.

- Support customs-related matters and escalate critical shipment or clearance issues promptly.

- Own the return, refund, and credit-term process end-to-end, coordinating with Accounts and Logistics.

Build the Systems Behind the Scenes

- Maintain and analyze Sales and performance data (AMT, A2M, AM), preparing figures and reports for decision-making.

- Maintain vendor registration forms and official documentation requiring authorized signatures and stamps.

- Maintain accurate records of dispatched, pending, returned,



stuck, and customs-hold shipments; verify client data against approved lists.

Lead Without Waiting for a Title

- Coordinate across Sales, Accounts, Procurement, Logistics, and E-commerce to resolve operational issues and keep workflow smooth.

- Step into routine responsibilities of the Sales Head, Purchase Head, or other senior leads when they're unavailable.

- Lead product/technical training and Training Needs Analysis (TNA) sessions to close skill gaps across the team.

- Monitor daily reporting channels and deliver consolidated performance reporting to management.

Who We're Looking For

- Solid experience in a technical, quality, or operations role — ideally where you own outcomes across more than one function, not just your own lane. Industrial products, e-commerce, or parts distribution background is a solid plus.

- A low tolerance for "close enough" — inconsistent listings, vague quotes, and stuck shipments bother you until they're fixed.

- Comfortable holding other teams accountable without built-in authority over them — through data, credibility, and follow-through, not hierarchy.

- Strong analytical and documentation instincts, with the ability to switch between hands-on troubleshooting and management-level reporting in the same day.

- Engineering or technical degree preferred — but a proven track record matters more than the paper.

Must-Have Capabilities

- Technical product identification and cross-referencing

- Industrial/electrical/electronic product understanding

- Quality auditing

- Quotation/PI/order verification

- Excel/MIS/data analysis

- Logistics escalation

- Strong documentation

- Root-cause analysis

- Cross-functional coordination

- Team accountability

- Good written and verbal communication

- High attention to detail

Nice-to-Have Capabilities

- E-commerce / marketplace experience
- eBay / Shopify / BigCommerce exposure

- DHL / FedEx / customs experience

- Marine / industrial automation background

- Zoho / ERP experience

- Training / TNA experience

📌 Quality Manager (Technical) (Ahmedabad)
🏢 Aeliya Marine Tech
📍 Ahmedabad