Role & responsibilities

Job Summary

We are looking for a responsible, organized, and customer-focused Property Manager to oversee day-to-day property operations. The role will involve rent and dues collection, tenant/client handling, check-in and check-out documentation, billing, property coordination, and ensuring a smooth living experience for residents.

Key Responsibilities

- Manage monthly rent and other dues collection from tenants/residents and maintain accurate payment records.
- Follow up with tenants regarding pending rent, utility bills, deposits, and other outstanding payments.
- Handle complete check-in and check-out procedures, including documentation, KYC verification, agreements, inventory checks, and handover/takeover formalities.
- Maintain updated records of tenant details, rent payments, security deposits, agreements, and documentation.
- Prepare, verify, and manage electricity, water, maintenance, internet, housekeeping, and other property-related bills.
- Coordinate with vendors, housekeeping, maintenance staff, and service providers to ensure smooth property operations.
- Conduct regular property inspections and identify maintenance, cleanliness, safety, or operational issues.
- Handle tenant/client queries, complaints, and requests professionally and ensure timely resolution.
- Maintain strong relationships with existing clients and provide excellent customer service.
- Coordinate room availability, vacant rooms, move-ins, move-outs, and room allocations.
- Ensure that all required property documents and records are properly maintained and updated.
- Assist in resolving disputes related to rent, damages, deposits, maintenance, or property rules.
- Coordinate with management regarding occupancy, collections, expenses,



maintenance requirements, and operational updates.
- Ensure compliance with company policies, property rules, and required documentation procedures.
- Support property marketing and lead conversion activities whenever required.
- Prepare regular collection, occupancy, expense, and property performance reports for management.

Required Skills

- Excellent client/tenant handling and communication skills
- Strong follow-up and rent collection skills
- Good knowledge of property documentation and KYC procedures
- Robust organizational and record-keeping abilities
- Good negotiation and problem-solving skills
- Ability to handle difficult clients professionally
- Basic knowledge of MS Excel, Google Sheets, WhatsApp, and email
- Ability to manage multiple properties/tasks simultaneously
- Strong attention to detail and accountability
- Good interpersonal and team-management skills

Preferred candidate profile

Preferred Candidate

- Experience in PG, co-living, rental properties, hotels, serviced apartments, or real estate operations will be preferred.
- Candidates with experience in rent collection and tenant management will have an advantage.
- Must be proactive, responsible, and comfortable with regular client interaction.
- Should be willing to coordinate with tenants and vendors outside regular office routines when operationally required.

Key Performance Areas (KPIs)

- Timely rent & dues collection
- Occupancy and room availability management
- Smooth check-in/check-out process
- Accurate documentation and billing
- Tenant satisfaction and complaint resolution
- Timely maintenance and vendor coordination
- Accurate property records and reporting
- Reduction of payment delays and operational issues

📌 Property Manager (Gurugram)
🏢 Flora Homes
📍 Gurugram