1. Collaborate independently with regional stakeholders and GSC functional
owners to understand business objectives, process scope, pain points, volumes,
service expectations, controls and dependencies.

2. Design end-to-end GSC / offshoring solutions, including target operating
model, team structure, spans and layers, capacity, skill mix, governance and
charge back.

3. Translate the agreed solution into detailed process scope, resource
requirements, implementation approach, dependencies, assumptions, service
levels, controls and measurable business outcomes.

4. Apply strong knowledge of GSC, shared services and offshoring models,
transition methodologies, process design, operational controls and industry best
practices to develop practical and scalable solutions.

5. Act as a trusted advisor and primary transition / solutioning partner to
senior regional and functional stakeholders, independently leading discussions,
workshops, negotiations and decision-making forums.

6. Communicate solution options, trade-offs, risks, dependencies and




recommendations clearly to technical and non-technical stakeholders;
constructively challenge assumptions where required to protect transition and
operational outcomes.

7. Collaborate with GSC leadership, operations, process owners, HR, finance,
technology, Process Excellence and other enabling functions to validate solution
feasibility and ensure end-to-end implementation readiness.

8. Define explicit roles, responsibilities, decision rights and governance across
regional and GSC teams throughout solution design, transition and stabilization.

9. Prepare and maintain comprehensive solution and transition documentation,
including scope and process maps, target operating model, organization design,
resource and capacity plans, RACI, assumptions, dependencies, business case
inputs, implementation plans and governance packs.

10. Own end-to-end transitions of process scope from regions into the GSC, from
initiation and due diligence t

📌 Senior Manager (Navi Mumbai)
🏢 DP World
📍 Navi Mumbai