ABOUT FIRSTSOURCE Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, Mexico and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies Job Description Role: Operations Associate / Analyst – Fraud Prevention & AML Department: Economic Crime Operations Location: Mumbai & Bangalore Shift: Rotational (aligned with UK business hours) Role Overview The Operations Associate will be responsible for supporting the bank’s Economic Crime function by performing fraud prevention, fraud investigation, scam investigation,



and sanctions screening activities. The role requires robust analytical skills, attention to detail, and the ability to review and assess transactional and customer data to identify potential fraud, financial crime, or anti-money laundering risks. The role plays a critical part in safeguarding customers and protecting the bank from financial crime by ensuring accurate and timely identification, investigation, and resolution of suspicious activities. Key Responsibilities • Review alerts and cases related to suspicious transactions and potential fraud activities. • Identify unusual transaction patterns and proactively prevent fraudulent activities. • Take timely action to mitigate fraud risk and protect customer accounts. • Conduct detailed investigations into reported fraud and scam cases. • Analyse transactional data, customer activity, and case history to determine legitimacy. • Document finding

📌 CSA (Bengaluru)
🏢 Firstsource
📍 Bengaluru