JOB PURPOSE

Executive - Aviation Services is responsible for monitoring baggage delivery performance, ensuring accurate operational reporting, tracking BME/SLA/SOP compliance, and coordinating fueling maintenance windows. The role supports emergency response activation as per DAEP, prepares MIS reports, manages baggage handling operations in rotational shifts, liaises with stakeholders for seamless operations, and reports key activities to the Manager - Aviation Services.

ORGANISATION CHART
AGM Aviation Services --> Executive - Aviation ServicesKEY ACCOUNTABILITIES

Activity

Accountabilities

Key Performance Indicators

1

Responsible for physical check & ensuring 100 % compliance of SOPs as per the regulatory requirement for uninterrupted, safe & productive Airline/GHA BMA & BBA process & BHS (Baggage Handling System) Operations during shifts and BME & FEGPU

No. of delays reported
No. of checks performance during shift.
No. of observations closed
No. of Incidents / Accidents reported
ASQ Scores

2





Responsible of collecting data & other information during shift pertaining to Airline/GHA baggage delivery & BHS Operations

Accuracy in data collection
Accuracy in reporting / MIS

3

Investigation and timely documentation and maintenance of mandatory records.

Number of Records / documents maintained.
No. of Incidents / Accidents investigated
Number of non-compliance.

4

Monitoring the defined Service Level Agreements (SLAs) related to GHA.

No. of stakeholder feedback / complaints.
No. of observations closed.
Deficiency in documentation.
Planned v/s actuals.

5

Baggage delivery as per Airport Service Standards

Timely delivery of Domestic / International First bag & Last bag

EXTERNAL INTERACTIONS

Airlines, GHAs, Catering, Fueling, CISF
GADL / GEMS

INTERNAL INTERACTIONS

Airside Operations, Terminal Operations, AOCC, BHS, Airport Systems
S&V;, GEMS, 3D, Projects & Engineering, Commercial
IT, Amadeus, MT Section, Inline Security

FINANCIAL DIMENSIONS

NIL
OTHER D

📌 Executive - Aviation Services (Hyderabad)
🏢 GMR Group
📍 Hyderabad