TLC | Regional Head -Operations | Role profile | www.tlcgroup.com
Delhi l Bangalore

Job Purpose:
Lead the TLC Membership and Subscription business in a region ensuring targeted performance, customer and client satisfaction from existing business and driving new growth in that region.

Key Responsibilities:
•Key Program KPIs including (a) Membership enrolments, (b) Member usage © Member engagement and and life cycle management and finally driving up retention rates.
•Client Satisfaction – maintaining constant connect with Clients in the region
•Member Satisfaction
•Recent Business and Launch
•Regional PCL.
•Lead multi location, multi hotel teams in the region including Hotel based Managers and Sales Associates and also Contact Centre teams in the region
•Collaborate with the Corporate teams across tech, digital,



marketing, finance, and HR to strengthen the region.
•Present the organization narrative and future Vision to clients

Experience :
Extensive experience of working in a leading hotel company preferably with a regional role or head of an Operating P&L; of a hotel with a minimum of 200 rooms.

Education:
Required: Bachelor's degree – BBA/ B.Tech/ B.Com Recommended: Master’s Degree – MBA (Sales s Marketing) preferred

Technical:
Hospitality domain and tech, financial knowledge
Ability to work with technology and tech teams to leverage for business.
Excellent inter-personal skills

📌 Regional Head (New Delhi)
🏢 TLC DigiTech
📍 New Delhi