Handle customer enquiries received through website, WhatsApp, phone calls, marketplaces, social media and other digital channels . Respond to customer enquiries promptly and professionally. Understand customer requirements, application and budget.

Recommend suitable products based on customer needs. Explain product features, specifications, pricing, availability and offers. Follow up with interested customers and convert enquiries into confirmed orders.

Maintain regular follow-up with customers until closure. Identify opportunities for cross-selling and upselling . Share product catalogues, quotations, product images and other relevant information with customers.

Coordinate with the E-commerce, Sales, Warehouse, Dispatch and Accounts teams to ensure smooth order processing. Maintain accurate records of enquiries, follow-ups, conversions and lost leads. Ensure all customer queries and complaints are addressed or properly escalated.

Meet monthly sales and conversion targets. Maintain a high level of customer engagement and service quality. Analyse non-converted enquiries and identify reasons for lost sales.



Participate in promotional campaigns and special sales activities conducted by the E-commerce team.

Required Skills Excellent verbal and written communication skills. Strong convincing and negotiation ability. Customer-focused approach. Positive follow-up and relationship-building skills. Sales-oriented and target-driven mindset. Basic knowledge of E-commerce and digital sales . Comfortable handling WhatsApp, phone calls, email and online enquiries . Basic knowledge of MS Excel / Google Sheets. Ability to learn product specifications quickly. Good coordination and time-management skills.

Experience Preferred: 1–3 years of experience in: E-commerce sales Pre-sales / Inside Sales Tele-sales Customer support with sales responsibility Online sales / marketplace sales HORECA / Kitchen Equipment / Consumer Products Freshers with excellent communication and strong sales aptitude may also be considered. HR - (phone hidden)

📌 Pre Sales Executive (Chennai)
🏢 hotel shoppee india private
📍 Chennai