Wear ADHD ("All Day, High Decibels.") is a music-culture streetwear brand built around the idea that you are what you listen to.

About the Role

We're looking for an Operations & Customer Success Intern to support two functions that are deeply connected in a D2C business: keeping orders moving through fulfillment, and making sure customers are taken care of when something doesn't go as planned. You'll be working directly with our founder and ops team, not sitting on the sidelines.

What You'll Be Doing

Customer Success

- Respond to customer queries across WhatsApp, email, and Instagram covering order status, sizing, exchanges, refunds, and general questions
- Investigate and resolve order issues such as wrong items, delayed shipments, or damaged products, and escalate where needed
- Track recurring complaint patterns and flag them to the team so we can fix the root cause, not just the symptom

Operations

- Track orders through fulfillment and reconcile Shopify order data against supplier and courier records
- Help manage inventory across SKUs, including flagging low stock and coordinating restocks with our supplier
- Support shipment coordination with our courier partners, including tracking, delays, and delivery exceptions
- Help identify and reduce RTO (return to origin) instances, one of the biggest levers on our margins
- Assist with documenting and tightening up ops processes as we standardize how the team works





What We're Looking For

- Graduate with a BBA/B.com Degree or similar
- Sharp written communication, you'll be representing the brand in every customer conversation
- Comfortable picking up tools like Shopify, Google Sheets/Excel, and helpdesk software. No prior experience required, but you should be quick to learn
- Calm under pressure, an upset customer or a stuck shipment shouldn't throw you off
- Genuinely detail-oriented, small errors in orders, inventory, or refunds compound fast in this business
- Based in Delhi NCR or able to commute to our Noida office in Sector 83 daily

Bonus Points

- Interest in music, streetwear, or D2C brands
- Prior experience in e-commerce, retail, or customer support, even informally
- Familiarity with courier or logistics platforms like Delhivery or Shiprocket

Why This Role

This isn't a shadow-the-team internship. You'll own real parts of how the brand operates, from the first customer message to the order landing at their door. You'll get direct exposure to running a D2C brand end to end: fulfillment, logistics, customer experience, and the calls that come with scaling a small team. Strong performers will be offered a full time role at the end of the 3-month period.

How to Apply

Send your resume to [email protected] with a short note on why this role interests you, and when you can start.

📌 Operations & Customer Success Intern (Noida)
🏢 WearADHD (All Day, High Decibels)
📍 Noida