nMust Have:
n1. IT IS Service Desk
n2. Leadership
n3. Communciation
n4. Client Handling Skills
n5. Team Skills
n1. Employee Relationship Skills
n2. Manage Attrition
n3. Convincing Skills
n4. Speaking with numbers
n5. PI Skills
nOversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues.
nAct as escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization.
n