Job Description
Role: Customer Service Representative
nJob Type: Fulltime
nLocation: Mohali (Onsite only)
n
nAbout Noguilt:
nNoguilt is a multi-brand wellness group dedicated to transforming lives through personalized diet, fitness,
nand lifestyle programs. Alongside its core services, the company operates a growing nutraceutical
nportfolio offering health-focused products such as teas, chocolates, proteins, GLP-1 capsules, and is
nexpanding into injectable solutions. Backed by a team of qualified doctors , nutritionists, fitness experts,
nand behavioral coaches, Noguilt combines science-driven approaches with technology and empathetic
nsupport to deliver sustainable outcomes.
n
nAbout the role:
nWe are looking for a Customer Service Representative to build and preserve trusting relationships with our
ncustomers. To succeed in this role, you should be an excellent communicator, able to work with sales and
nmarketing teams, and build rapport with customers. We also expect you to be a strategic thinker with an
nanalytical mind and solid problem-solving skills.
n
nSpecifically, this role will involve:
n● Serving customers by providing service information and resolving service problems
n●Attracting potential customers by answering service questions
n● Maintaining customer records by updating clients' information
n● Resolving service problems by clarifying the customer’s complaint, determining the cause of
nthe problem, explaining the best solution to solve the problem, and following up to ensure
nresolution
n● Contributing to team effort by accomplishing related results as needed
n● Gaining solid knowledge of competitors
n
nAn ideal candidate will have:
n● Experience as a client relationship manager
n● Knowledge of customer relationship management (CRM) practices
n● Experience in sales or customer service is preferred
n● Problem-solving attitude
n● Excellent communication skills
n● Aptitude for fostering positive relationships
n●