Job Description
Primary Skills: Salesforce Service Cloud, Apex, LWC, Case Management, Omnichannel Routing, Flows, Integrations, CRM Analytics, Service Console.
nDesign, develop, and implement Salesforce Service Cloud solutions.
nConfigure Case Management, Entitlements, SLAs, and Omnichannel Routing.
nDevelop custom solutions using Apex, LWC, Flows, and Lightning Components.
nIntegrate Salesforce with external applications and enterprise systems.
nBuild reports, dashboards, and service performance analytics.
nAutomate customer service processes and workflows.
nCollaborate with business stakeholders to gather requirements and deliver solutions.
nPerform code reviews and enforce Salesforce best practices.
nSupport deployments, enhancements, and production issues.
nMentor junior developers and provide technical guidance.
nEnsure platform security, scalability, and performance.
📌 Salesforce Service Cloud (Tamil Nadu)
🏢 Tata Consultancy Services
📍 Tamil Nadu
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