Job Description
Role - Senior Executive Hotel Operations ( Spanish ) Key Responsibilities - Manage customer queries received via email and inbound calls for hotel bookings and holiday packages. - Provide accurate information on availability, pricing, inclusions, policies, and booking terms. - Process booking requests, amendments, upgrades, cancellations, and special requests in a timely manner. - Coordinate with hotels, suppliers, and internal teams to resolve operational issues. - Handle escalations with maturity, ensuring quick resolution and customer satisfaction. - Maintain service-level standards, TAT adherence, and quality of communication. - Identify recurring issues and highlight them to team leads for process improvement. - Document all interactions accurately in CRM or internal systems. - Ensure adherence to company policies, shift schedules, and attendance norms.



Required Skills & Competencies - Excellent verbal and written communication skills in Spanish Language. - Robust customer-handling and problem-solving capability. - Ability to multitask across calls and emails. - Good understanding of hotel operations, room types, packages, and travel terminology (preferred). - Customer-first mindset with high responsiveness and professionalism. - Should be comfortable with rotational shifts, including weekends and public holidays (as per roster). Experience & Qualification - 1–5 years of experience in Hotels, Reservations, OTA, Travel Agency, or related hospitality background (preferred). - Graduates from hospitality or travel backgrounds are an added advantage. - Hybrid or onsite, depending on business requirement.

📌 Senior Executive Hotel Operations (Gurugram)
🏢 TBO.COM
📍 Gurugram