Realize your potential by joining the leading performance-driven advertising company

As a Team Lead for the Level 2 Advertiser Support team, you will be a driving force behind our Level 2 Advertiser Support team — leading, coaching, and developing a group of technical support engineers to deliver best-in-class support to our advertisers. You will balance people leadership with hands-on technical guidance, helping your team investigate and resolve complex technical issues, and providing consultation when a case needs an expert eye.

You will act as the critical bridge between Level 1 and Level 3, coordinating with Product, Level 3 and R&D; on technical issues and incidents. You will own and drive our AI initiatives and shift-left strategy, continuously raising the technical capabilities and knowledge of your team. You will also stay closely aligned with new product changes and shifts in the industry — and make sure your team is too.

To Thrive In This Role, You'll Need

5+ years of experience in a leadership role, managing, coaching, and developing a team.




Hands-on Performance Management experience.
Relevant experience in technical support, with a solid track record of solving complex, technical issues.
Experience in auditing and quality assurance (QA).
Advanced knowledge of SQL, APIs, Kibana, and Grafana.
Proven ability to mentor and consult engineers through complex technical investigations, and to raise the technical bar of a team.
Strong troubleshooting and analytical skills, with a structured approach to diagnosing issues and incidents.
Excellent written and verbal communication skills in English — for technical consultations, training material, and cross-functional coordination.
Ability to build and maintain strong working relationships with Product, R&D;, and other cross-functional teams.
Experience working with Global Stakeholders.
A proactive, improvement-driven mindset — comfortable driving initiatives such as shift-left and AI adoption within a support org

📌 Advertisers 2nd level support team leader (Gurugram)
🏢 Taboola
📍 Gurugram