Description

The ES People and Payroll Specialist is a member of a globally diverse team providing mentorship and assistance to geographically dispersed employees across India, Australia, Singapore, and the broader APAC region using the latest Salesforce technology. The successful candidate has strong organizational, time management, and communication skills, along with a keen attention to detail, a commitment to outstanding customer support, and the ability to establish relationships at every level of the organization. This person must be comfortable dealing with highly sensitive and confidential matters. Our ideal candidate possesses an AI-first mindset, enjoys self-directed learning in dynamic, fast-paced environments, and is interested in gaining exposure to a variety of regional HR subject areas.

Your Impact

Provide superior customer service to employees and managers of Salesforce via our Basecamp customer portal and other social channels.

Support our knowledge base within Basecamp; close knowledge gaps by creating, updating,



and improving knowledge articles to keep information relevant for employees’ self-service.

Record and supervise all customer interactions using a case management tool, responding to inquiries on Payroll, benefits, time off, compensation, immigration, HR policy, and employee data. Follow through to ensure all assigned cases are resolved and closed timely and appropriately.

Partner with third-party payroll vendors (such as ADP) to ensure accurate, timely, and compliant payroll processing and data synchronization across the APAC region.

Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiries.

Apply an AI-forward mindset to proactively identify inefficiencies and collaborate towards an improved, up-to-date process that enhances the employee and/or manager’s experience.

Maintain an appropriate level of process, program, and policy knowledge in order to assist employ

📌 Payroll Analyst (Hyderabad)
🏢 SalesForce-ad
📍 Hyderabad