Project Owner / Service Delivery Operations Lead
Managed Operations
Client-Facing Delivery Ownership, Production Control & Team Leadership | 100% Remote (Work From Home)
Job Title- Project Owner / Service Delivery Operations Lead – Managed Operations
Function- Operations / Delivery
Reports To- Operations Leadership / Director or Head of Delivery
Work Location- Remote (Work From Home) – India
Role Type- Client-Facing Service Delivery and Production Operations Ownership

ABOUT ARDEM
ARDEM is a US-based managed operations and business process outsourcing company supporting clients across finance operations, data processing, back-office workflows, logistics, utilities, healthcare administration, and other recurring operational processes.
We are hiring a Project Owner / Service Delivery Operations Lead to own the daily execution and client-facing delivery management of assigned managed operations workflows.

THE CHANCE
This is not a coordinator role. ARDEM is hiring a client-facing service delivery owner who can run managed client workflows with daily production control,



proactive communication, visible governance, team leadership, SLA/TAT discipline, risk management, and continuous improvement.
The right candidate has experience leading production teams, controlling queues and backlogs, managing SLA/TAT performance, communicating directly with clients, identifying risk early, and improving how work gets done. This person should create confidence for the client by showing visible command of the work.

CORE RESPONSIBILITIES
• Own daily production control for assigned client workflows, including incoming volume, completed work, backlog, aging, SLA/TAT risk, blockers, staffing capacity, urgent client requests, and next-24-hour priorities.
• Lead the delivery team by assigning work, clarifying priorities, monitoring output, coaching performance, addressing attendance/capacity issues, and ensuring analysts understand expectations.
• Communicate directly with clients thro

📌 Project Owner (India)
🏢 Ardem Data Services
📍 India