Position: Front Desk Executive / Receptionist

Location: Sarvah Integrative Healthcare

Employment Type: Full-time

About the Role

We are looking for a warm, professional and organised Receptionist to be the first point of contact for our patients at Sarvah. The role involves managing the front desk, coordinating appointments, communicating with patients and supporting the clinic team in delivering a smooth patient experience.

Key Responsibilities

Patient Handling

- Welcome and assist patients with a warm and skilled approach.
- Handle patient enquiries through phone, WhatsApp and in-person communication.
- Understand basic patient requirements and direct them to the appropriate team member.
- Maintain a positive and comfortable patient experience.

Appointments & Front Desk

- Schedule, reschedule and confirm patient appointments.
- Maintain the daily appointment calendar.
- Coordinate between doctors, dietitians, therapists and patients.
- Manage patient registrations, forms and basic documentation.
- Ensure timely follow-ups with patients.

Communication & Follow-up

- Make appointment confirmation and follow-up calls.
- Follow up with leads and enquiries received through calls, WhatsApp and social media.
- Maintain proper records of enquiries, conversions and follow-ups.
- Communicate packages, appointments and basic clinic information clearly.

Billing & Administration

- Handle basic billing, receipts and payment coordination.




- Maintain daily front-desk records.
- Coordinate basic inventory and clinic requirements.
- Maintain confidentiality of patient information.

Skills Required
- Excellent communication and interpersonal skills
- Good spoken English and Hindi; Marathi is an advantage
- Pleasant personality and professional appearance
- Basic computer skills — Excel, Google Sheets, WhatsApp and email
- Good organisational and follow-up skills
- Ability to multitask in a busy healthcare environment
- Patient, empathetic and service-oriented attitude
- Previous experience in healthcare, wellness, clinic, hospital or premium customer service will be an advantage.

Key Performance Expectations The receptionist will be evaluated on:
- Patient experience
- Appointment management
- Lead follow-up
- Conversion of enquiries into appointments
- Follow-up discipline
- Communication quality
- Accuracy of records and billing
- Team coordination
- Professionalism and punctuality

Ideal Candidate Someone who is confident, approachable, responsible and genuinely enjoys interacting with people. Since Sarvah works in integrative healthcare, the person should be comfortable communicating with patients and representing the clinic's values professionally.

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits

- Cell phone reimbursement

Work Location: In person

📌 Medical Receptionist (Malad)
🏢 Sarvah Integrative Healthcare
📍 Malad