We are looking for energetic and customer-focused Customer Support Executives to join our International Voice & Chat process. The candidate will be responsible for handling international customers through voice and chat, resolving queries efficiently, and ensuring a high-quality customer experience.

Role & responsibilities

- Handle customer queries and concerns through international voice and chat support.
- Provide accurate, professional, and timely responses to customers.
- Understand customer requirements and provide appropriate solutions as per company policies and processes.
- Resolve customer complaints and issues while maintaining a high level of customer satisfaction.
- Maintain professional communication and demonstrate strong customer-handling skills.
- Document customer interactions, issues, and resolutions accurately in the CRM/system.
- Follow up on unresolved customer issues and ensure timely closure.
- Escalate complex or unresolved issues to the appropriate team or supervisor.
- Maintain required quality, productivity, CSAT, AHT, and other process-related KPIs.
- Adhere to company policies, process guidelines, data security, and compliance requirements.
- Maintain a positive and professional attitude while handling difficult or irate customers.
- Work effectively in a fast-paced international customer service setting.
- Be flexible to work in rotational shifts, including night shifts, weekends, and holidays as per business requirements.





Preferred candidate profile

- Excellent English communication skills, both verbal and written.
- Strong customer service and problem-solving abilities.
- Graduate or Undergraduate Freshers can apply.
- Comfortable communicating with international customers.
- Good listening and interpersonal skills.
- Ability to multitask and handle multiple customer interactions efficiently.
- Basic computer knowledge and familiarity with CRM/customer support tools.
- Ability to work under pressure and meet defined targets/KPIs.
- Candidates should be comfortable working in a 247 rotational shift environment.

What We Offer

- 5 Days Working 2 Rotational Week-Offs
- Salary Up to 5.5 LPA, depending on experience and interview performance
- Freshers: 18,000 In-Hand per month
- Experienced Candidates: Up to 36,000 In-Hand per month
- Performance Incentives as per process
- International Customer Exposure
- Comprehensive Training & Development Programs
- Excellent Career Growth Opportunities
- Professional and Supportive Work Environment
- Performance-Based Rewards & Recognition
- Opportunities for Internal Growth and Promotions
- 247 Rotational Shifts, including night shifts, as per business requirements

To Schedule Your Interview, call or what's app :- Twinkle :- (phone hidden)

Kanika :- (phone hidden)

Vanshika :- (phone hidden)

Minakshi Bisht :- (phone hidden)

📌 International Voice & Chat :: Customer Support Executive :: Gurgaon (Gurugram)
🏢 WSNE Consulting
📍 Gurugram