Handle incoming and outgoing customer calls professionally.
Respond to customer enquiries regarding products, services, pricing, and ongoing requests.
Follow up with leads and existing customers through calls and WhatsApp/email.
Understand customer requirements and provide appropriate information or coordinate with the concerned department.
Coordinate with the Sales and Service Teams for customer requirements, complaints, and service requests.
Follow up on pending quotations, enquiries, service requests, and customer issues.
Maintain accurate records of customer interactions, enquiries, and follow-ups in the CRM/ERP system.
Ensure timely follow-up with customers and update the status of leads and requests.
Handle customer complaints professionally and escalate unresolved issues to the concerned team.
Maintain valuable relationships with existing customers and support customer retention.
Prepare daily/weekly follow-up reports as required.
Achieve assigned call, follow-up, and customer service targets.
Perform other customer service and coordination activities assigned by the management.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Tellecaller Kannur (India)
🏢 Printone DMCC
📍 India