Job Description
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Role: Director Business Excellence N
Location: AMR Tech Park - Bangalore N
Relevant Experience: 20+Years N
Reports to: VP – Business Excellence N
Work Mode: WFO / Hybrid N
Industry: BPM/BPO US Healthcare N
Mandatory Skills required: TQM & BPO/BPM US Healthcare Global Payer Back Office Operations N n

Job Summary
N The Director – Business Excellence will lead enterprise-wide Business Excellence, Quality, Transformation, and Operational Excellence across global US Healthcare Payer back-office operations . This role will drive quality, productivity, cost optimization, process transformation, automation, governance, and client value across multiple payer accounts and delivery locations, with a explicit focus on noiseless operations and measurable business outcomes . US Healthcare Payer experience, BPO/BPM experience, and Lean Six Sigma Master Black Belt certification are mandatory.
N Key Responsibilities
N Business Excellence & Transformation
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Define and execute the Business Excellence strategy across global payer operations. N
Lead large-scale process transformation, standardization, automation, and digital initiatives . N
Deliver measurable improvements in quality, productivity, TAT, cost, SLA, and customer experience . N
Build and govern a strategic continuous improvement and transformation roadmap . N

n Lean Six Sigma & Master Black Belt Leadership
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Serve as the Lean Six Sigma Master Black Belt authority for Business Excellence. N
Lead enterprise-level DMAIC, Kaizen, Value Stream Mapping, process optimization, and CI programs . N
Build and mentor Black Belts, Green Belts, and Business Excellence teams. N
Establish a robust Lean Six Sigma culture, governance, certification, and advantages-realization framework . N

n Quality & Operational Excellence
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Own the Quality Management framework across payer operations. N
Establish governance, KPIs, controls, audit mech

📌 Hiring: Director Business Excellence Bengaluru
🏢 Sagility
📍 Bengaluru