Job DescriptionLocation: Indore
NAbout the Role
nWeare seeking a confident, outgoing, and sales-oriented Guest Relations Executive to represent our wellness & spa outlet inside a 5* Hotel. This is a guest-facing role designed for individuals who enjoy meeting people, starting conversations, and converting interactions into revenue. The role combines hospitality, relationship-building, and direct sales in a premium hotel setting.
NKey Responsibilities
nGuest Engagement & Sales
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Proactively approach and greet guests in the lobby with confidence and warmth N
Introduce guests to ourwellness services, express therapies, and special offers N
Generate sales by converting walk-in guests through persuasive communication and relationship-building N
Upsell and cross-sell services based on guest needs, time availability, and preferences N
Maintain a strong presence in the lounge to maximize visibility and walk-in conversions N

nRevenue Generation& Promotions
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Consistently worktowards daily and monthly sales targets N




Support cross-promotions with other outlets of the hotel to drive additional footfall N
Assist in executing in-lounge promotions, offers, and campaigns N
Capture guest interest efficiently N

nGuest Experience &Brand; Representation
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Deliver a warm, premium, and skilled guest experience at all times N
Act as the first point of contact and brand ambassador for the wellness outlet N
Address basic guest queries and be a single point of contact N
Ensure the outlet ambience, hygiene, and presentation meet high service standards N

nOperational Support
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Coordinate with therapists/staff to ensure smooth guest flow N
Support appointment scheduling and service readiness N
Follow SOPs related to service standards, hygiene, and airport compliance N

nDesired Profile
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Solid people skills with confidence in initiating conversations with strangers N
Sales-driven minds

📌 Hiring: Guest Relations Executive Indore
🏢 Zivaya Wellness
📍 Indore