Introduction

Responsibility
Manage, inspire, and mentor a group of Process Associates (PA).
Hold regular team meetings, evaluate performance, and offer helpful criticism.
Manage escalations and challenging situations while advising and supporting PAs.
Make sure that all PA tasks are completed smoothly and effectively.
Keep up with periodic updates and make sure the team follows them.
Conduct briefings & process updates to the team to improve their abilities.
Handle clients' requests and escalations, provide appropriate solutions and alternatives within
the time limits; follow up to ensure resolution.
Should make themselves approachable for PAs.
Report any issues or challenges directly to the reporting manager immediately.
Will be responsible for checking the roster adherence of PAs and managing shrinkages of the floor.
Leading team meetings, asking questions to other leaders to better understand what the PAs are receiving, educating and coaching workers regarding processes and practices, and explain expectations to (CSA).




Assisting the team members in identifying trend analysis and establishing team's goals.
Ensure the team members are achieving daily productivity and desired service levels as per the KPIs and in case of any deviation correct action plan to be shared.
Prepare reports and analyze data to improve processes, ensure resources are properly
allocated based on the volume trend analysis and maximize the team's efficiency.

Key skills and experience
Education: Bachelor's degree preferred.
Experience: 1+ years in Medical Billing, Insurance Claims, or a related field.

Skills
Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely.
Problem-solving and critical-thinking abilities.
Solid team management and leadership abilities.
Ability to handle client conversations and multitask.
Ability to manage delicate material and perform under pressure

📌 Team Lead Kolkata (India)
🏢 Gear
📍 India