Role & responsibilities

- Manage end-to-end Branch Network Operations, including WAN, LAN, WLAN, Routing & Switching, VPN, network links, and network appliances.

- Monitor network availability and performance; troubleshoot and resolve router, switch, link, and connectivity-related incidents within defined SLAs.

- Monitor and validate primary and backup links to ensure network availability and business continuity.

- Perform real-time network and end-user performance monitoring, capacity planning, trend analysis, and proactive issue identification.

- Manage network device configuration, configuration backups, IOS/FOS upgrades, and compliance as per OEM and organizational standards.

- Manage WLAN/network monitoring dashboards and ensure timely resolution of identified issues.

- Coordinate with OEMs, ISPs, vendors, and partner teams for incident resolution, technical escalations, network upgrades, and service delivery.

- Manage Incident, Problem, Change, and Service Request Management in line with ITIL processes.

- Prepare and maintain RCA, CAPA, SOPs, CRs, POA, IP Schemas, VPN Forms, Installation Reports, and other network documentation.

- Generate and analyze Network Availability, CPU/Memory Utilization, Capacity Planning, Trend Analysis, SLA/KPI, and performance reports.

- Act as the SPOC for Branch Network Operations and ensure effective communication with internal and external stakeholders.

- Manage new link delivery, link upgrades, network implementation, and knowledge transfer (KT) to internal teams.

- Manage and support Video Conferencing (VC) infrastructure and delivery.

- Maintain accurate network asset inventory and ensure compliance of all network devices.





- Manage remote infrastructure/network support teams and coordinate 24x7 onsite support when required.

- Drive vendor/OEM performance against agreed SLA, KPI, and contractual commitments.

- Establish and maintain strong customer relationships through proactive engagement, service reviews, issue resolution, and continuous improvement.

- Monitor and review SLA, KPI, CSAT, complaints, and customer feedback, and drive corrective actions for deviations.

- Conduct periodic Branch Network reviews against business requirements, service targets, and agreed SLAs.

- Support internal/external audits, compliance activities, and closure of audit observations.

- Drive network-related projects and improvements while ensuring project timelines, quality, and operational deliverables are achieved.

- Provide technical guidance and mentoring to team members, partners, and OEM resources.

- Ensure continuous improvement of network operations, processes, tools, documentation, and service quality.

Preferred candidate profile

- Graduate/B.E./B.Tech in Computer Science, Information Technology, Electronics, or a related discipline.

- 5+ years of relevant experience in Network Operations, Network Infrastructure, Branch Network, or Managed Services.





- Solid hands-on/operational knowledge of WAN, LAN, WLAN, Routing & Switching, VPN, and Network Monitoring.

- Good knowledge of Cisco Routers, Cisco Switches, network troubleshooting, configuration management, and network performance monitoring.

- Working knowledge of TCP/IP, VLAN, STP, OSPF, BGP, DHCP, DNS, NAT, MPLS and SD-WAN is preferred.

- Experience in managing enterprise/branch network environments and large-scale distributed infrastructure.

- Experience in Incident, Problem, Change, and Request Management.

- Thorough understanding of the ITIL framework and IT service management processes.

- Experience in SLA/KPI management, CSAT, service delivery, compliance, and audit management.

- Strong experience in vendor, OEM, ISP, and partner management.

- Experience in managing remote infrastructure/network support teams and 24x7 operations.

- Good understanding of network capacity planning, trend analysis, availability monitoring, RCA, and CAPA.

- Experience in Video Conferencing infrastructure will be an added advantage.

- CCNA/CCNP certification preferred; ITIL certification will be an added advantage.

- Excellent communication, customer management, stakeholder management, and leadership skills.

- Strong analytical, problem-solving, escalation management, and decision-making abilities.

- Ability to lead teams, manage multiple priorities, and ensure project and operational deliverables within agreed timelines.

- Candidates with experience in enterprise network operations, managed services, banking/financial services, retail, or large branch environments will be preferred.

📌 Domain Manager - Enterprise Network - IT Infrastructure (Pune)
🏢 Bajaj Finance
📍 Pune