Company Name: VARITE India Private Limited

About The Client:

An American multinational computer software company incorporated in Delaware and headquartered in San Jose, California. They specialize in software for creating and publishing a wide range of content, including graphics, photography, illustration, animation, multimedia/video, motion pictures, and print.

Essential Job Functions:

Customer Support & Issue Resolution
Deliver First Call Resolution where possible for both technical and non-technical issues.
Provide skilled support via phone, chat, and email to a global customer base.
Communicate clearly and effectively in both verbal and written English.
Document all interactions accurately in the case tracking system.
Proactively follow up with customers within agreed timeframes.
Escalate complex issues to the next level of support when necessary.

Technical Troubleshooting & Analysis
Troubleshoot and resolve known and unknown technical issues using internal knowledge bases, product documentation, and hands-on product experience.




Analyse multi-platform system integration issues using solid fault-finding methodologies.
Participate in bug tracking, trend analysis, and reporting of recurring issues or feature requests.

Process & Knowledge Development
Contribute to the Knowledge Base by creating and updating support documentation.
Continuously update personal technical knowledge and identify skill gaps.
Follow established escalation procedures and understand business impact of customer issues.
Collaborate cross-functionally to advocate for customer needs.

Qualifications:

Requirements
Bachelor’s degree in a technical field or equivalent work experience.
Minimum of 3 years in a technical support or similar role.
Solid customer orientation with excellent interpersonal and communication skills.
Proven experience in multi-tasking and managing a diverse workload.
Cultural awareness, especially when supporting internationa

📌 Sr Product Consultant Ii Bengaluru
🏢 VARITE
📍 Bengaluru