- 6 days work from office

- Rotational Shifts

- No Cab

About Green SM India

Green SM India is committed to providing safe, reliable, and sustainable electric mobility solutions. We are looking for customer-focused professionals who are passionate about delivering exceptional customer experiences and resolving customer concerns efficiently.

Key Responsibilities

- Handle inbound and outbound calls from customers and driver partners.

- Respond to customer queries through voice, email, chat,and social media channels.

- Assist customers with ride bookings, cancellations, fare-related queries, refunds, app-related issues, and service information.

- Support driver partners with onboarding, account-related concerns, trip issues, incentives, and operational queries.

- Investigate customer complaints and coordinate with internal teams for timely resolution.

- Escalate complex or critical cases to the relevant departments while ensuring timely follow-up.





- Accurately document customer interactions and case updates in CRM/Helpdesk systems (Freshdesk or similar).

- Adhere to defined SLA, quality standards, and productivity targets.

- Deliver excellent customer service while maintaining professionalism and empathy.

- Stay updated on company policies, products, and process changes.

Requirements

- Graduate in any discipline.

- 2 to 5 years of experience in Customer Support, BPO, Call Center, Helpdesk, or Customer Service.

- Excellent verbal and written communication skills in English and Hindi (additional regional language is an advantage).

- Experience in Voice, Email, Chat, or Social Media Support is preferred.

- Basic knowledge of CRM/Helpdesk tools (Freshdesk,Zendesk, Salesforce, etc.) and MS Office.

- Strong problem-solving and conflict-resolution skills.

- Ability to multitask and work effectively in a quick-paced environment.

- Willingness to work in rotational shifts, weekends.

📌 Customer Service Specialist (6 days Work from office, No cab, 24*7) (Gurugram)
🏢 Green Sm
📍 Gurugram