Job Summary:

We are looking for a proactive and customer-focused CRM Executive to manage customer interactions, leads, follow-ups and post-sales coordination for our real estate projects. The candidate will be responsible for maintaining accurate customer records, coordinating with the sales team and ensuring a smooth customer experience throughout the sales journey.

Key Responsibilities:

- Manage and maintain customer and lead information in the CRM system.

- Handle incoming customer queries through calls, WhatsApp, email and other communication channels.

- Follow up with prospective customers and existing clients on a regular basis.

- Coordinate with the sales team regarding leads, enquiries and customer requirements.

- Schedule and coordinate property/site visits with prospective customers.

- Maintain regular follow-up records and update lead status in the CRM.

- Track customer interactions, enquiries, meetings and site visits.

- Coordinate with internal teams for documentation, booking and customer-related requirements.

- Follow up with customers regarding booking formalities, documentation and payments.

- Maintain accurate records of bookings, cancellations, customer requests and grievances.





- Ensure timely resolution and escalation of customer concerns.

- Prepare regular CRM reports related to leads, follow-ups, site visits and conversions.

- Support the sales team in improving lead conversion and customer engagement.

- Maintain a professional and positive relationship with customers throughout the sales cycle.

Candidate Profile:

- Graduate in any discipline.

- 02 years of experience in CRM, customer relationship, sales coordination or customer service.

- Candidates with experience in real estate/property/construction will be preferred.

- Freshers with valuable communication skills and a willingness to learn can also apply.

- Good verbal and written communication skills.

- Comfortable speaking with customers over phone and WhatsApp.

- Basic knowledge of MS Excel, MS Office and CRM software.

- Strong follow-up and coordination skills.

- Good interpersonal and problem-solving abilities.

- Ability to maintain accurate records and handle multiple customers simultaneously.

- Presentable, disciplined and customer-oriented.

- Ability to work in a target-driven and fast-paced environment.

📌 CRM Executive Real Estate (Panchkula)
🏢 Neelkanth Properties
📍 Panchkula