Company: Southern Travels Pvt. Ltd.

Position: Assistant Manager- Ticketing Operations // IATA/airline ticketing certification is a must.

Department: Air Ticketing / Operations

Location: Delhi

Experience: 68 Years

Employment Type: Full-Time

CTC: 50K to 65K

About the Role

We are looking for an experienced and customer-focused Air Ticketing / Operations with strong expertise in Domestic and International air ticketing, including both individual and group bookings.

The candidate will be responsible for managing end-to-end air ticketing operations, providing competitive fare options, handling reservations and changes, and coordinating with airlines, consolidators, and customers.

Key Responsibilities

- Handle Domestic and International air ticketing for individual and group passengers.
- Manage Group Ticketing for tour groups, corporate groups, pilgrimage groups, MICE movements and other large passenger bookings.
- Handle individual reservations, ticket issuance, re-issuance, cancellations and refunds.
- Search and compare fares, routes, schedules and airline options to provide the best available solutions.
- Handle PNR creation, fare rules, ticketing deadlines and payment requirements.
- Manage group booking requirements including group fare requests, seat blocking, name lists, ticketing deadlines and amendments.
- Coordinate with airlines, GDS providers, consolidators and suppliers for reservations and ticketing.
- Handle rebooking, date changes, cancellations, no-shows and schedule changes.
- Ensure compliance with airline fare rules, baggage policies and ticketing conditions.
- Provide timely and accurate quotations for both individual and group travel requirements.
- Coordinate with the Tours, Sales and Operations teams for flight bookings linked to tour packages.
- Resolve customer queries and issues related to flight bookings and ticketing.
- Maintain proper records of bookings, tickets, refunds,



cancellations and other transactions.
- Ensure accuracy in passenger names, travel dates, sectors, fares and ticket details.
- Assist in managing urgent and last-minute ticketing requirements.

Required Skills & Qualifications

- 6-8 years of relevant experience in Air Ticketing.
- Robust experience in both Domestic and International Ticketing.
- Proven experience in Group Ticketing as well as Individual Ticketing.
- Hands-on experience with GDS platforms such as Amadeus, Galileo.
- Good knowledge of international and domestic airline schedules, fare structures and routing.
- Knowledge of fare rules, re-issuance, refunds, cancellations and ticketing procedures.
- Good understanding of group booking processes and airline group policies.
- Excellent communication and coordination skills.
- Good computer knowledge and proficiency in MS Office.
- Ability to work under pressure and handle multiple bookings simultaneously.
- Strong attention to detail and accuracy.

Preferred

- Experience in a Travel Company, Tour Operator, OTA, Airline or Travel Management Company.
- Experience handling large group movements and tour-related air bookings will be an added advantage.
- Experience with pilgrimage, leisure, corporate or international tour groups is preferred.

Key Competencies #AirTicketing | #GroupTicketing | #InternationalTicketing | #DomesticTicketing | #GDS | #Reservations | #Reissuance & #Refunds | #FareRules | #CustomerService | #AirlineCoordination

What We Offer

- Competitive salary based on experience and expertise.
- Opportunity to work with an established travel company with a strong presence in domestic and international tourism.
- Exposure to large group movements, tour operations and international travel.
- Growth opportunities within the organization.

Pls share the resume at [email protected]

Thanks

Mrs. Parveen Kaur

Sr. Manager- HR

+91-(phone hidden)

www.southerntravelsindia.com

📌 Assistant Ticketing Manager (Age: not more than 40 Yrs) (Delhi)
🏢 Southern Travels
📍 Delhi