We are seeking an experienced Team Lead to manage daily operations, drive team performance, and ensure service excellence in a rapid-paced banking setting.

Key Responsibilities:
Provide strategic leadership by overseeing daily operations for a high-performing team, ensuring monthly productivity and quality targets are consistently achieved or exceeded.
Drive performance management initiatives by reducing Average Handle Time (AHT) through optimized call-flow scripts and regular one-on-one coaching sessions.
Lead quality assurance activities by implementing standardized call audit frameworks to improve compliance and customer experience.
Prepare and present daily and monthly operational reports for senior management with actionable insights to enhance workflow efficiency and team performance.

Preferred Skills:
Team leadership and people management
Performance coaching and mentoring
Quality monitoring and process improvement
MIS reporting and operational analytics
Excellent communication and stakeholder management

Pay: ₹700,000.00 - ₹1,000,000.00 per year

Advantages:
Health insurance
Provident Fund

Work Location: In person

📌 Team Lead Outbound Sales Bank Payroll Thane (India)
🏢 Client - IDFC
📍 India