Job Type: Full-time, Part-time
Remote: Hybrid
Care247 (https://care247.in/ ) is a next-generation healthcare platform powered by AI for emergency and everyday care by connecting talented medical and wellness professionals with members/patients across India using a monthly subscription fees-based model. We’re on a mission to reimagine healthcare and transform home-based healthcare acrossSo come and be the Change: Create real impact by delivering round-the-clock, holistic care to communities across India — and be part of setting a bold new standard for emergency response, routine healthcare and wellness. You’ll not only ride this wave but join hands to lead it.Job Title:Care Specialist will be acting like a patient or member service partner in 1-2 Night and 2 Day (Shifts)Job Summary:The role is responsible for managing a high volume of inbound and outbound calls, addressing patients, customer and supplier inquiries, onboarding customers, resolving complaints, converting leads/inquiries into paid home care services. This role requires excellent communication skills, problem-solving abilities, and a commitment to patient satisfaction.Key Responsibilities:- Handle Inbound and Outbound Calls: Manage large volumes of calls in a timely and professional manner, following communication scripts when necessary.- Service Promotion: Inform customers about new products, services, and policies, and seize opportunities to upsell when appropriate.- Coordination: Work with other patient service suppliers/partners, doctors, caregivers and other professionals to relentlessly improve patient services.- Customer Inquiry Resolution: Respond to customer questions and concerns about products, services, or policies, providing accurate and satisfactory answers.- Social Media: Support company's social media handles to generate sales and engagement::: IMPORTANT :::To accept your application,
Please send your1- Resume incl LinkedIn2- 120 secs Video or Audio introducing yourself in your own voice (as sample) to
[email protected] How you would pitch Care247’s services to a potential lead?Qualifications:- Education: Healthcare /related Graduation; Excellent communication skills in English, conversational skills in Hindi, any other regional language additional education or certifications in customer service or related fields are a plus.Skills:- Excellent verbal and written communication skills.- Strong active listening and problem-solving abilities.- Ability to multitask, prioritize, and manage time effectively.- Customer focus and adaptability to different personality types.Working arrangement:- Environment: Remote; likely to require night or weekend shifts depending on company needs.Stipend/Salary Range depending on Experience and Role Type (Part-time/ Full-time)12.5 K to 25+ K INR plus variable performance bonusWhy Care247.in ?- AI Early Mover: Empower yourself to design, develop, and deploy Artificial Intelligence (AI) solutions that transform lives and elevate healthcare outcomes- Flexible Time Commitment: Set your own hours. Perfect for those balancing multiple professional and personal priorities.- Remote + Hybrid choice: Contribute remotely or in a hybrid model based on your preference, current location and situation- Learning and Development: Access training, certifications, and mentorship programs t- Startup Energy, Big Purpose: Work in a dynamic, flexible, and mission-driven environment where your ideas matter.- Growth into Leadership role: As an early mover, you’ll have the prospect to grow with us and within 18-24 months step into leadership role as Care247.in expands across India.Join us to make a significant impact on how users interact with our products, ensuring a seamless and enjoyable user experienceCare247 YouTube Channelhttps://www.youtube.com/channel/UCNIz1V0D5SQ70qSu0gi5JcQ
📌 Healthcare Specialist (Mumbai)
🏢 Care247.in
📍 Mumbai