11 Sep
|
Axis Finance
|
Mumbai
11 Sep
Axis Finance
Mumbai
Job Profile:
- Call Centre Management - Inbound, Outbound and Email Process
- Customer Service Team Performance Management
- Resource Planning - Time and Motion Analysis
- MIS Dashboards and Process Deck preparations
- Process Improvements/Root Cause Analysis/Cross Functional Coordination
- Managing internal and external audits/customer grievance management
- Reviews with internal and external teams
- Identify process gaps from the complaints received and prepare a process
- Customer Service, Service Quality,Customer Service Operations,Customer Experience, Contact centre management, Grievance Management
- Should be from NBFC/BFSI Background
📌 Senior Manager:Customer Service Management_AFL (Mumbai)
🏢 Axis Finance
📍 Mumbai