Position: Front Office Manager
Industry: Hospitality / Luxury Resort
Experience: 5+ Years in Front Office / Hotel Operations
Preferred Background: 4/5-Star Hotels, Luxury Hotels / Premium Resorts
Location: Near Jim Corbett, Uttarakhand
Salary: ₹50,000 – ₹60,000 per month
Benefits: Food & Accommodation provided for outstation candidates

Job Description

We are looking for an experienced and customer-focused Front Office Manager to oversee the complete Front Office operations of a premium/luxury resort.

Key Responsibilities
- Manage day-to-day Front Office operations, including reception, reservations, check-in/check-out and guest services.
- Lead, supervise, train and motivate the Front Office team to maintain high service standards.
- Ensure excellent guest experience, VIP handling and complaint/service recovery.
- Monitor room inventory, reservations, room allocations and occupancy.
- Handle Opera PMS / hotel PMS and maintain accurate guest profiles, reservations and billing.
- Coordinate closely with Housekeeping, F&B;,



Sales and other departments for smooth hotel operations.
- Drive room revenue through upselling, yield management and rate optimization.
- Monitor ADR, occupancy and RevPAR and support revenue-generation initiatives.
- Ensure compliance with hotel SOPs, brand standards, safety and security procedures.
- Conduct regular team briefings, performance monitoring and staff training.
- Handle escalated guest issues professionally and ensure timely resolution.
- Maintain proper documentation, reports and Front Office records.
- Ensure smooth operations during high-occupancy periods, events and VIP arrivals.
- Coordinate with management regarding operational issues, guest feedback and performance.

Candidate Profile
- Minimum 5 years of relevant Front Office / hotel operations experience.
- Candidates from 5-star hotels, luxury resorts or premium properties preferred.
- Strong experience in Front Office operations and team handling.
- Valuable knowledge of Ope

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