- Collaborate with stakeholders, including clients, product managers, program and project managers, technical teams, and quality assurance teams, to gather, analyze business requirements, and configure Q2s digital banking platform.
- Facilitate requirements workshops, stakeholder meetings, and product demonstrations to gather feedback, address concerns, and ensure alignment with project objectives.
- Lead the development of comprehensive business requirement documents (BRDs), user stories, and functional specifications to articulate project scope, objectives, and deliverables.
- Conduct in-depth analysis of existing business processes, systems, and data to identify areas for optimization and enhancement.
- Perform thorough business analysis validations on deliverables before releasing them to customers, ensuring alignment with business requirements, quality standards, and regulatory compliance.
- Conduct thorough testing and validation of implemented solutions to ensure adherence to business requirements, quality standards, and regulatory compliance.
- Lead customers through the test strategy and user acceptance testing (UAT) process, ensuring comprehensive test coverage and successful validation of digital banking products.
- Provide ongoing support and assistance to clients during the implementation and UAT phase, addressing any issues or concerns, and facilitating continuous improvement initiatives.
- Analyze customer tickets and triage issues effectively, collaborating with the technical support team to prioritize and resolve issues promptly.
- Drive customer discussions to proactively resolve queries, concerns, and blockers, leveraging deep domain knowledge and technical expertise to provide effective solutions.
- Work the 2nd shift from 5:00 PM IST to 2:00 AM IST, providing dedicated support to customers during their operational hours and accommodating global time zone requirements.
- Serve as an expert in digital banking products, offering guidance to interna
📌 Senior Business Analyst (Bengaluru)
🏢 Q2
📍 Bengaluru