Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive perks and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
- Primary Responsibilities:
- Ability to handle escalated calls/meetings directly with Customers, Stakeholders, etc., and provides resolution at the earliest
- Be sensitive and aware of the Organizational priorities towards Change & Innovation and Cost Optimization
- Driving Cost Reduction agenda in the processes with Automation Opportunities, Productivity Enhancement Opportunities and Cross utilization of resources




- Takes initiative to understand the process and keeps himself updated on the important changes in the business and the Healthcare industry
- Maintain data accuracy for the tasks assigned and respond within timelines defined/agreed
- Build systems, controls to ensure no escalations and is prompt in responding to escalations
- Own primary responsibility for the fulfillment of audit (internal and external) requests, as needed
- Forecast capacity planning by analyzing work volume patterns and aligning workforce allocation accordingly
- Should be a quick learner and able to perform accordingly to meet the SLAs
- Collaborate with team members on special projects, as needed
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work env

📌 Deputy Manager (Hyderabad)
🏢 Optum
📍 Hyderabad