About the Role:
Grade Level (for internal use): 09
This role will require you to work in USA/Night shift as per EST hours.
S&P; Global has recently announced the intent to separate our Mobility Segment into a standalone public company.
Role Overview
Key Responsibilities
1. System Configuration & Maintenance
Handle all basic administrative functions including user maintenance, profiles, roles, and security settings.
Build and maintain simple custom objects, fields, page layouts, and record types.
Manage the health of the platform by performing regular system audits and preparing for Salesforce seasonal releases in collaboration with the Governance team.
2. Process Automation
Design, build, and troubleshoot simple business processes using Salesforce Flow in collaboration with key stakeholders within the Commercial platforms team.
Implement validation rules to ensure data integrity and streamline user input.
Audit existing automations to ensure they are optimized and do not conflict with recent requirements.
3. User Support & Training




Act as the internal "help desk" for all Salesforce-related questions and issues.
Bulk Upload data on demand.
Create and maintain training materials (guides, or wikis) for end-users.
4. Data Quality & Reporting
Create and maintain high-level dashboards and reports for various departments (Sales, Marketing, Finance).
Perform regular data cleansing activities, including deduplication and mass data uploads using Data Loader.
Assist in the integration of third-party apps from the AppExchange to extend platform functionality.
Required Skills & Qualifications
Platform Knowledge: Strong understanding of Salesforce Sales Cloud and Service Cloud.
Declarative Tools: Proficiency in Salesforce Flow, Validation Rules, and Formula fields.
Data Management: Experience with Data Loader and an understanding of relational database concepts.
Communication: Excellent verbal and written communication skills; ability to explain technical concepts to non-technical us

📌 Salesforce Administrator Ii (Bengaluru)
🏢 S&P Global
📍 Bengaluru