Title - Store Manager

Reporting to - Area Operations Manager

Skip Level - City/Zonal Manager

About Lenskart

About the Role

A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards

achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level

of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities:
1) Customer focus:Driving Net Promoter Score

*Greeting customers when they enter store and coaching the team to do the same

*Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority

*Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team

*Striving to have long lasting and fruitful relationships with each of our customers

2)Driving sales vs.plan





*Driving the sales of the store to meet the allotted targets by allocating the targets to the staff

*Developing a culture of high sales performance expectations, i.e. Sales Leadership

*Motivating and inspiring the field team to drive for results

*Assessing field capability and establish performance priorities at group level

3)People Development (Attrition Control)

*Assisting in recruiting and selecting high potential staff

*Providing effective on-the-job training and guidance to team members making use of company training modules

*Delivering clear, inspiring and constructive feedback in a timely manner to all retail associates

*Evaluating the training needs of store associates and working closely with L&D; department to execute the developmental plan

*Understanding the reasons for attrition and taking measures to control it

4)Cash & Inventory management

*Monitoring cash reconciliation to ensure there is no mismatch of store funds

*Ens

📌 Store Manager (Jalandhar)
🏢 TalentXplore
📍 Jalandhar